Victoria Gaston
Dallas,TX
Summary
Skilled in customer service and patient interaction, adept at using Epic Production System for efficient patient management. Previously, compliance, enhancing safety protocols and reducing legal risks through meticulous documentation and innovative theft prevention strategies. Brings over 12 years of experience in Asset Protection and Customer Service, with a strong focus on safety hazard identification and surveillance.
Overview
7
7
years of professional experience
Work History
Guest and Patient Service Representative
UT Southwestern Medical Center
Dallas
12.2023
- Responds to patient’s inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.)
- Confirmed, searched and checked patients into their clinical appointments using Epic Production System, Word, PowerPoint & Excel software
- Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required
- Respectfully interacts with emotionally ill patients and family members
- Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups
- Provides assistance to Lead Patient Services Representative to ensure successful business operations
- Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time
- Aids with electronic and in-person patient check-in located at the applicable Guest and Patient Services desks across campus
- Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance
- Listens, apologizes, finds solutions and follows through when resolving guest problems
- Enhanced patient satisfaction by streamlining check-in processes.
Asset Protection Manager
Macy's
Irving, TX
03.2020 - 01.2022
- Managed asset protection at Macy's, ensuring safety and security
- Established strong relationships with local law enforcement
- Led internal and ORC investigations with precision and efficiency
- Mentored 10+ employees, enhancing team's fraud detection skills
- Managed detailed documentation to uphold company compliance standards
- Oversaw compliance with regulatory standards, reducing legal risks
- Fostered a culture of safety, empowering staff to excel in asset protection
- Enhanced fraud prevention by training staff in latest security practices
- Collaborated effectively with law enforcement to secure assets.
Loss Prevention Officer
Nordstrom
Dallas, TX
05.2019 - 02.2020
- Maintained detailed records, enhancing operational efficiency and accuracy
- Responded promptly to EAS alarm activations, reducing potential losses
- Assisted management with in-store exception reports, improving POS adjustments and COSA reporting
- Conducted regular inspections and audits for policy compliance, enhancing shrink control, cash handling, and physical security
- Led safety audits, advancing compliance and store security
- Analyzed security data to enhance theft prevention strategies, achieving significant risk reduction
- Developed innovative theft prevention strategies to minimize losses
- Maintained high compliance standards through rigorous audit protocols
- Streamlined incident reporting process, enhancing response efficiency
- Enhanced team training on latest security protocols, reducing incidents
- Managed shrinkage and safety awareness programs to boost store profitability.
Security Officer
Denton County Courthouse
Denton, TX
08.2017 - 03.2018
- Performed rigorous patrolling and surveillance, securing premises and personnel
- Complied strictly with legal requirements, upholding organization's reputation
- Effectively identified and rectified security protocol vulnerabilities
- Enforced strict entry protocols, enhancing building security
- Supported team dynamics by effectively collaborating in security operations
- Proactively identified security risks, implementing preventative measures
- Streamlined security checks, reducing entry time while maintaining safety
- Mentored new guards, enhancing team competence and readiness
- Patrolled and monitored premises as a Security Officer, ensuring property safety
- Implemented strategic security measures to preempt potential threats
- Maintained 100% compliance with legal standards in security operations
- Eagerly engaged with visitors, ensuring service excellence and safety
- Analyzed and optimized surveillance tactics for maximum efficiency
- Pioneered new visitor engagement strategies to boost safety perception.
Mail Handler
United States Postal Service
Coppell, TX
09.2014 - 02.2016
- Directed items according to established routing schemes, using computer-controlled keyboards or voice recognition equipment
- Bundled, labeled and routed sorted mail to designated areas, depending on destination and according to established procedures and deadlines
- Trained new employees
- Distributed incoming mail into the correct boxes and pigeonholes
- Ability to read and comprehend material safety data sheets
- Ability to lift, push and pull 50lbs or more
- Safely operated forklifts and pallet jacks
- Organized and maintained inventory
- Displayed excellent communication skills and telephone etiquette.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX06.2010
Skills
- Interpersonal Skills
- Surveillance
- Interviewing
- Alarm Activation
- Shrinkage Awareness
- Safety Hazard Identification
- Audits
- Fraud Identification
- Leadership
- Customer Service
- Routing Schemes
- Training
- Law Enforcement Relationship
- Camera Installation
- MI Photo Alerts
- CPR Certification
- Commissions Certification
- Utility Field Operations Awareness
- CCTV Systems
- Loss Prevention Techniques
- Microsoft Office Suite
- OneNote
- Local Laws
Timeline
Guest and Patient Service Representative
UT Southwestern Medical Center
12.2023
Asset Protection Manager
Macy's
03.2020 - 01.2022
Loss Prevention Officer
Nordstrom
05.2019 - 02.2020
Security Officer
Denton County Courthouse
08.2017 - 03.2018
Mail Handler
United States Postal Service
09.2014 - 02.2016
High School Diploma -
South Oak Cliff High School