I front a 10 piece Boston Based Funk band called The Macrotones
Philip DeSisto
Monroe
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Staples
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Sales Associate
Lahout's Ski Shop
04.2022 - Current
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Boosted retail sales by creating engaging visual merchandising displays showcasing featured products.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
Assistant Manager
Duluth Trading
06.2021 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Vitamin Shoppe
04.2019 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Worked with team to reach daily and monthly sales goals
- Helped customers choose the right products for their wellness goals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
General Manager
The Juice Union
02.2016 - 03.2019
- Assisted with pre-opening procedures including store set up, building inventory, and preparing for health inspection
- Managed daily operations including opening, preparation, customer service, and closing
- Trained and managed employees to provide excellent customer service and ensure high standards and guest satisfaction
- Oversaw inventory and ordering of food and supplies
- Created new menu items and specials monthly to boost sales
- Successfully built a group of clientele for weekly pop-up catering events
- Built an advertising campaign using Google Ad-Words and social media platforms.
Education
Skills
- Staff Management
- Team training and development
- Store operations
- Marketing
- Organizational skills
- Time management
- Customer Service
- Negotiation
- Cash Management
- Inventory Control
- Complaint resolution
- Visual Merchandising
- Strategic selling
- Quality Assurance
- Loss Prevention
- Team motivation
- Team building
Websites
Interests
Timeline
Assistant Manager
Staples
11.2024 - Current
Sales Associate
Lahout's Ski Shop
04.2022 - Current
Assistant Manager
Duluth Trading
06.2021 - 11.2021
Assistant Manager
Vitamin Shoppe
04.2019 - 06.2021
General Manager
The Juice Union
02.2016 - 03.2019
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