Philip Devincentis
Baltimore,MD
Summary
Seasoned restaurant worker that has experience in every aspect of the job, from washing dishes through upper management. Excellent with guest relations and promoting a healthy work environment.
Overview
9
9
years of professional experience
Work History
FOH Manager
Tarks Grill
Baltimore
05.2020 - 10.2024
- Responsible for successful execution of all aspects of the dining room, bar, lounge and patio seating areas. Duties included, but were not limited to, assisting servers, bartenders and host staff as needed. Successfully managed all customer inquiries, comments and concerns. Maintained positive customer relationships throughout all shifts. Also functioned as primary liaison for procurement of all beer, wine and liquor orders while maintaining regular communication with all distributor representatives.
Manager/ Bartender
Mother’s North Grille
Baltimore, MD
09.2017 - 05.2020
- Principal manager responsible for successful execution of both lunch and dinner shifts. Assisted servers, bartenders and host staff when needed as well, as attending to all restaurant tables to ensure a high quality customer experience. Bartender responsible for obtaining customer drink and food orders in an effort to secure a positive customer outcome.
Bartender
Pappas Restaurant
Baltimore, Maryland
09.2015 - 09.2018
- Initial duties began as oyster shucker then subsequently proceeded to carry out department before being promoted to full-time bartender.
Education
General Studies
Community College of Baltimore County Essex
Baltimore, MarylandHigh School Diploma -
Calvert Hall
Baltimore, Maryland06-2006
Skills
- Diffusing difficult situations with guests
- Providing excellent customer service
- Maintaining a calm attitude in stressful environments
- Very familiar with multiple POS systems Including Toast, Micros and Digital Dining
Timeline
FOH Manager
Tarks Grill
05.2020 - 10.2024
Manager/ Bartender
Mother’s North Grille
09.2017 - 05.2020
Bartender
Pappas Restaurant
09.2015 - 09.2018
General Studies
Community College of Baltimore County Essex
High School Diploma -
Calvert Hall