PHILIP EBERHARDT
Duquesne,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Banquet Server
Hilton Gardens Inn
06.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Customer Service Representative
Pittsburgh Mercy Behavioral Health
07.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
Banquet Server
Embassy Suites
07.2018 - 03.2020
- Provide exceptional customer service to guests by ensuring their needs are met
- Bus tables as needed to assist waitstaff
- Wipe down tables and chairs.
Business Banker
PNC Bank
07.2018 - 11.2019
- Develop client base and cultivate new customers
- Provide competitive commercial banking solutions and retail financing options to clients
- Identify and remove barriers to business funding.
Loan Servicing Representative
04.2017 - 07.2018
- Process and evaluate loan applications
- Verify accuracy of information provided
- Communicate acceptance or denial to applicants based upon consumer's credit history and rules and regulations.
Core Service Consultant
10.2016 - 04.2017
- Assist clients in determining and pursuing their financial goals; Offer best product and service options
- Troubleshoot technical problems using company resolution policy and personal expertise
- Meet and exceed service standard goals.
Customer Service Representative
Beacon Hill Associates
04.2015 - 10.2016
- Cultivate customer loyalty, repeat business and increased sales
- Respond to client concerns effectively in fast-paced environment.
Contact Specialist II
Citizens Bank
04.2013 - 05.2015
- Meet and exceed department sales goals
- Promote customer products and programs
- Maintain client retention via superior customer service.
Customer Service Representative
CVS Caremark
05.2011 - 03.2013
- Answer calls, troubleshoot concerns, take messages or transfer as needed
- Document services provided; Alert management to any issues
- Resolve concerns to client's satisfaction.
Education
Class A CDL -
All-State Career School
West Mifflin, PA02.2005
Diploma -
Peabody High School
Pittsburgh, PA06.1996
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Call center experience
- Customer satisfaction measurement
- Microsoft Outlook
- Active Listening
- Critical Thinking
- Clerical Support
Timeline
Customer Service Representative
Pittsburgh Mercy Behavioral Health
07.2022 - 05.2024
Banquet Server
Hilton Gardens Inn
06.2022 - Current
Banquet Server
Embassy Suites
07.2018 - 03.2020
Business Banker
PNC Bank
07.2018 - 11.2019
Loan Servicing Representative
04.2017 - 07.2018
Core Service Consultant
10.2016 - 04.2017
Customer Service Representative
Beacon Hill Associates
04.2015 - 10.2016
Contact Specialist II
Citizens Bank
04.2013 - 05.2015
Customer Service Representative
CVS Caremark
05.2011 - 03.2013
Class A CDL -
All-State Career School
Diploma -
Peabody High School
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