Philip Edwards
Memphis,TN
Summary
Self-starting Dining Room Manager with many years of experience. Successful at multitasking and implementing detail-oriented systems to high-demand dining. Committed to cleanliness and well-rounded professional aesthetics.
Energetic professional with experience leading front of house staff, managing dining room, serving large groups and coordinating food service events. Maintains kitchen and dining facilities with high standard of cleanliness, sanitation, and safety. Promotes proper attire and hygiene policies for food service staff. Well-established reputation for delivering high-quality dining experiences and fostering exceptional working environment.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
Work History
Dining Room Manager
Rhodes University
Memphis
08.2022 - Current
- Implemented cost-saving measures to reduce operating expenses while maintaining high levels of quality and customer satisfaction.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Enforced health codes regulations within the restaurant environment.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Assisted with ordering supplies needed by the kitchen or dining area when necessary.
- Collaborated with chefs on creating special menus for holidays or events.
- Resolved customer complaints in a professional manner.
- Monitored food quality and presentation to ensure adherence to company standards.
Assistant Manager
University Of Virginia, School Of Medicine
Charlottesville, Virginia
08.2013 - 08.2022
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Customer Service Manager
Walmart
Madison, Mississippi
06.2008 - 06.2013
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Bailey Magnet High School
Jackson, MSSkills
- Health code compliance
- Cost control
- Conflict resolution
- Performance management
- Team leadership
- Communication skills
- Staff training
- Customer service
Accomplishments
- Safety Team
- Leadership
References
References available upon request.
Timeline
Dining Room Manager
Rhodes University
08.2022 - Current
Assistant Manager
University Of Virginia, School Of Medicine
08.2013 - 08.2022
Customer Service Manager
Walmart
06.2008 - 06.2013
Bailey Magnet High School