Philip Fortuna

Assisted hotels on various concerns, ie. finance related, reservations, etc.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.

• Audited and corrected discrepancies in inventory numbers.
• Completed daily cycle counts to maintain accuracy of records.
• Completed physical inventory counts each month.
• Used equipment like forklifts and pallet jacks to move inventory.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained effective team member communication.
• Answered customer questions and provided detailed product information.
• Greeted customers and directed to requested products.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained effective team member communication.
• Answered customer questions and provided detailed product information.
• Greeted customers and directed to requested products.