Philip Hicks
Knoxville,TN
Summary
Sales leader with a proven record of driving efficiency and enhancing employee development. Expertise in communication strategy and mentorship fosters high-performing teams that consistently exceed targets.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Vice President of Frontline Sales
Hilton Grand Vacations
Sevierville, Tennessee
03.2020 - 08.2025
- Developed sales training programs that enhanced sales quality and engagement, resulting in exceeding budgeted sales volume and efficiency.
- Advocated for employee development through mentorship programs and performance reviews, fostering a culture of continuous improvement.
- Created communication strategies that improved collaboration between management and employees, facilitating alignment on goals across all organization levels.
- Facilitated team meetings and workshops to align on goals and strategies.
- Led strategic planning initiatives to enhance guest experience and overall sales efficiency.
Vice President of Sales - Tennessee
Bluegreen Vacations
Sevierville, Tennessee
10.2018 - 03.2020
- Led Tennessee Region's frontline and in-house sales operations, ensuring sales targets and efficiencies were met across all 3 sales centers.
- Managed, trained, and mentored a team of sales managers.
- Mentored sales team members, enhancing individual performance and fostering professional growth.
- Supported sales team members in achieving growth objectives and advancing their development.
- Collaborated with cross-functional teams to align sales strategies with company goals.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Presented quarterly forecasts and reports to executive leadership for informed decision-making.
- Addressed and resolved customer complaints related to sales transactions.
Director of Sales - SMPC/LCR
Bluegreen Vacations
Sevierville, Tennessee
06.2008 - 10.2018
- Achieved 110% of budgeted sales volume by leading frontline and in-house sales teams.
- Developed targeted sales strategies for vacation ownership products, resulting in substantial revenue growth.
- Managed cross-functional teams to enhance sales engagement initiatives, fostering collaboration and innovation.
- Facilitated regular meetings to align objectives and share successful practices.
- Recruited, selected, and onboarded new sales personnel to strengthen team capabilities.
- Motivated high-performing sales teams through regular coaching and recognition, achieving consistent goal attainment.
- Supported personal growth and professional development among team members.
Director of Sales - MLR
Bluegreen Vacations
Gatlinburg, Tennessee
06.2004 - 06.2008
- Revitalized flagship property of Bluegreen Vacation, elevating sales efficiency and performance rankings.
- Collaborated with marketing teams to align campaigns with sales objectives, enhancing overall messaging coherence.
- Oversaw training programs to improve sales team skills and product knowledge, resulting in better performance.
- Facilitated cross-departmental meetings to coordinate execution of sales initiatives, promoting unified strategy.
- Managed sales personnel, achieving or surpassing performance goals consistently.
- Conducted regular training sessions on sales techniques, product knowledge, and customer service standards.
- Developed comprehensive budget plans for marketing campaigns and promotional activities.
- Monitored sales budget and expenses, ensuring alignment with financial targets.
Director of Sales - Boyne Mountain
Bluegreen Vacations
Boyne Falls, Michigan
02.2002 - 05.2004
- Established and led sales and management team, achieving successful startup operations for property.
- Developed sales strategies for vacation ownership offerings, driving significant revenue growth.
- Oversaw training programs for sales staff, enhancing performance and product knowledge.
- Collaborated with marketing to design and implement targeted promotional campaigns for property launch.
- Analyzed market trends to identify growth opportunities in Michigan's vacation industry.
- Conducted performance reviews and provided mentorship to junior sales team members.
- Managed sales personnel, ensuring consistent achievement of performance goals.
- Resolved customer complaints efficiently by delivering effective solutions.
Senior Sales Manager - Wilderness Club Bass Pro
Bluegreen Vacations
Ridgedale, Missouri
08.2001 - 02.2002
- Restructured sales teams in collaboration with Director of Sales to align with strategic goals.
- Led sales representatives in exceeding monthly performance targets consistently.
- Conducted training sessions to elevate team skills and deepen product knowledge.
- Facilitated regular meetings to assess performance and establish future objectives.
- Managed all stages of sales processes from lead generation to deal closure.
- Recruited, hired, and supervised a high-performing sales team.
- Conducted weekly meetings with sales team to evaluate goals and objectives.
- Implemented targeted sales strategies that directly contributed to achieving revenue goals.
Sales Manager
Bluegreen Vacations
Branson, Missouri
11.2000 - 08.2001
- Led sales team to enhance customer experience and satisfaction by implementing targeted strategies.
- Conducted regular performance reviews to identify areas for improvement and increase team effectiveness.
- Trained and mentored team members in advanced selling techniques to drive sales results.
- Developed and presented monthly sales performance reports to management for strategic insights.
General Manager
Pinegar Chevrolet
Branson, Missouri
02.1995 - 10.2000
- Directed daily operations to enhance productivity and efficiency across departments.
- Managed business operations, including budgeting, staffing, and inventory control, to optimize resource utilization.
- Collaborated with team leaders to formulate and implement strategic business plans.
- Developed service and sales strategies that increased revenue and improved customer retention.
- Tracked monthly sales to generate comprehensive reports for business development.
- Managed budgets and resource allocation to ensure operational effectiveness.
- Created schedules and monitored payroll to adhere to budget constraints.
- Fostered a positive workplace culture through effective communication and team-building activities.
Skills
- Sales leadership
- Business development
- Relationship management
- Team leadership
- Recruiting and hiring
- Workforce development
- Innovation management
- Problem solving
- Communication strategy
- Effective communication
- Mentorship
- Goal alignment
- Event networking
- Customer service
- Policy development
Certification
Tennessee Real Estate Timeshare License
Accomplishments
22 Time President Club Winner
References
References available upon request.
Timeline
Vice President of Frontline Sales
Hilton Grand Vacations
03.2020 - 08.2025
Vice President of Sales - Tennessee
Bluegreen Vacations
10.2018 - 03.2020
Director of Sales - SMPC/LCR
Bluegreen Vacations
06.2008 - 10.2018
Director of Sales - MLR
Bluegreen Vacations
06.2004 - 06.2008
Director of Sales - Boyne Mountain
Bluegreen Vacations
02.2002 - 05.2004
Senior Sales Manager - Wilderness Club Bass Pro
Bluegreen Vacations
08.2001 - 02.2002
Sales Manager
Bluegreen Vacations
11.2000 - 08.2001
General Manager
Pinegar Chevrolet
02.1995 - 10.2000