Philip Hughes
Columbia,MD
Summary
Dedicated professional with experience in technical support and help desk analysis. Strong skills in troubleshooting and effective communication contribute to enhancing service delivery and user satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Support Assistant
Connecting the DOTS
11.2024 - Current
- Provided technical support to clients, resolving issues efficiently and enhancing user experience.
- Assisted in troubleshooting hardware and software problems, ensuring timely resolutions.
- Documented support interactions, maintaining accurate records for future reference and analysis.
- Collaborated with team members to refine support processes, improving response times and service quality.
Jewelry Sales Associate
Piercing Pagoda of Zale
08.2023 - 11.2024
- Assisted customers in selecting jewelry by providing detailed product knowledge and personalized recommendations.
- Managed inventory by tracking stock levels and organizing displays to enhance customer engagement.
- Executed daily sales transactions efficiently using point-of-sale systems, ensuring accuracy in processing payments.
- Collaborated with team members to maintain an inviting store environment that reflected brand standards.
Field Technician
Visual Sound
02.2023 - 08.2023
- Installed and configured audio-visual equipment at client sites.
- Conducted troubleshooting and repairs for various sound systems.
- Collaborated with team members to ensure timely project completion.
- Provided technical support and training to customers on equipment usage.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed and troubleshot system malfunctions, enhancing overall user experience and satisfaction.
Help Desk Analyst
Americas Bankers Association
01.2022 - 01.2023
- Provided technical support for banking software and applications, resolving user issues efficiently.
- Assisted in troubleshooting hardware and network problems to ensure optimal system performance.
- Documented user inquiries and resolutions in ticketing system to improve knowledge base accuracy.
- Collaborated with IT team to implement software updates, enhancing overall service delivery.
Education
Computer And Information Sciences
Towson University
Baltimore, MDSkills
- Remote support
- Ticket management
- VPN configuration
- Software installation
Languages
Spanish
Limited Working
Timeline
Technical Support Assistant
Connecting the DOTS
11.2024 - Current
Jewelry Sales Associate
Piercing Pagoda of Zale
08.2023 - 11.2024
Field Technician
Visual Sound
02.2023 - 08.2023
Help Desk Analyst
Americas Bankers Association
01.2022 - 01.2023
Computer And Information Sciences
Towson University