Philip Jackson

Laurel

Summary

Dedicated courier with a proven track record in time-sensitive deliveries and optimizing route planning. Strong attention to detail ensures 100% delivery accuracy and high customer satisfaction.

Results-driven professional with extensive experience in customer service and logistics. Skilled in time management, route planning, and decision-making, consistently enhancing operational efficiency and ensuring timely deliveries for a high-volume client base.

Detail-oriented courier and customer service associate with expertise in managing deliveries and maintaining accurate records. Committed to optimizing processes and ensuring customer satisfaction through effective problem-solving and efficient time management.

Overview

years of professional experience

Work History

Courier /Senior Customer Service Associate

Fedex Express

Moselle

04.2019 - 06.2026

Delivered packages efficiently, ensuring adherence to delivery schedules and customer satisfaction.
Operated delivery vehicles safely, following traffic regulations and company policies.
Maintained accurate records of deliveries, handling discrepancies promptly and professionally.
Assisted in optimizing route planning, reducing delivery times and operational costs.
Processing outbound shipments and handling customer inquiries at the front counter.
Facilitate the smooth exchange of parcels and shipments for a high volume client base.
Document the tracking numbers and verified shipping labels to ensure 100% delivery accuracy.
Keeping an account of all invoices to send to upper management for billing.

Administrative Assistant/Senior Correctional Officer

Jones County Sheriff's Department

Ellisville, MS

05.2015 - 04.2019

Coordinated scheduling and appointments for department personnel, ensuring efficient time management.
Managed incoming communications, directing inquiries to appropriate personnel and enhancing response efficiency.
Assisted in maintaining confidential records and documentation, ensuring compliance with legal standards.
Developed and implemented filing systems that improved document retrieval times by streamlining processes.
Monitoring over 70 closed circuit cameras to ensure all inmates were in compliance with all Jail rules.
Keeping an account of all active warrants.

Patrol Deputy

Forrest County Sheriff's Office

Hattiesburg, MS

10.2012 - 05.2015

Patrolled assigned areas to deter criminal activity and ensure public safety.
Conducted traffic stops to enforce laws and promote safe driving practices.
Responded to emergency calls, providing timely assistance and support to citizens.
Collaborated with local agencies in investigations, enhancing community relations and information sharing.
Conducted routine patrols to ensure public safety and deter criminal activity.
Responded promptly to emergency calls, assessing situations and providing necessary support.
Collaborated with local law enforcement agencies for effective crime resolution and community engagement.
Completed detailed reports for each incident handled, ensuring accurate documentation for future reference or legal proceedings.

Education

High School Diploma -

Hattiesburg High School

Hattiesburg

05-2005

Skills

Working independently
Attention to detail
Problem-solving
Customer service
Time management
Excellent driving skills

Package handling
Valid Driver's license
Decision-making
Route planning
Relationship building and rapport
Time sensitive deliveries

Timeline