Philip Michalcewicz
Summary
Results-driven professional with over 7 years of customer service experience, adept at grading assignments with a high level of accuracy and attention to detail. Committed to upholding academic standards by utilizing established guidelines to ensure consistency and fairness in evaluations. Skilled in providing constructive feedback that fosters student growth and understanding. Quick learner thriving in dynamic environments, ready to contribute effectively to team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paper Testing Grader
Abeka Academy Inc.
08.2025 - Current
- Evaluated student assignments for adherence to academic standards and guidelines.
- Entered exam evaluation data into organizational database
- Implemented personal process improvements to streamline grading workflows and increase efficiency.
- Graded raw materials based on checklist of quality standards.
Residence Assistant
Pensacola Christian College
08.2024 - 08.2025
- Facilitated community engagement through organized events and activities for resident students.
- Provided support in conflict resolution and mediation among residents, fostering a harmonious living environment.
- Monitored compliance with college policies and procedures, ensuring a safe residential atmosphere for all students.
Barista/Cashier
Starbucks Inc.
06.2024 - 01.2025
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Implemented promotional strategies for seasonal drinks, increasing customer engagement and sales opportunities.
- Ensured quality control of coffee and specialty drinks through consistent tasting and adjustment.
Barista/Cashier
Common Grounds Café
08.2021 - 05.2024
- Prepared high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of work areas to ensure compliance with health regulations.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Resolved customer inquiries and complaints promptly, fostering a positive café experience.
Proclaim Ministry Team Pianist/Vocalist
Pensacola Christian College
05.2022 - 08.2023
- Led rehearsals, ensuring clarity in communication and performance standards.
- Coordinated live performances, managing logistics and technical requirements effectively.
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students.
Piano Mover/Restoration Crew Member
Reeder Pianos Inc.
12.2020 - 08.2021
- Coordinated safe transportation of pianos, ensuring care and precision during handling.
- Implemented efficient loading and unloading techniques to optimize workflow.
- Utilized hand tools and machinery for precise and orderly disassembly of pianos for restorative purposes.
Barista/Shift Lead
BIGGBY COFFEE
06.2019 - 08.2021
- Supervised daily operations, ensuring optimal performance and customer satisfaction during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Prepared and served high-quality beverages while maintaining cleanliness and organization in workspace.
Education
Bachelor's degree - Interdisciplinary Studies
Pensacola Christian College
Pensacola, FL12-2025
Skills
- Data entry
- Microsoft Office Suite
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Product sales
- POS expertise and operation
Languages
English
Certification
CPR Certified
Timeline
Paper Testing Grader
Abeka Academy Inc.
08.2025 - Current
Residence Assistant
Pensacola Christian College
08.2024 - 08.2025
Barista/Cashier
Starbucks Inc.
06.2024 - 01.2025
Proclaim Ministry Team Pianist/Vocalist
Pensacola Christian College
05.2022 - 08.2023
Barista/Cashier
Common Grounds Café
08.2021 - 05.2024
Piano Mover/Restoration Crew Member
Reeder Pianos Inc.
12.2020 - 08.2021
Barista/Shift Lead
BIGGBY COFFEE
06.2019 - 08.2021
Bachelor's degree - Interdisciplinary Studies
Pensacola Christian College