Philip Murray
Ft.Pierce,Florida
Summary
Proven in enhancing customer satisfaction and team productivity, with tenure at Creative Tile & Marble it showcased adeptness in relationship building and problem-solving. Leveraging exceptional customer service skills, helped to consistently boost sales and project quality. Being adaptable in nature and commitment to excellence root professional achievements, making one a reliable asset to any team. Highly experienced salesman known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Sales Associate
Creative Tile & Marble (DBA Abbate Tile & Marble)
2002.01 - Current
- Efficient in blueprint/plan review for material take-off and estimating.
- Proficient in estimating and writing proposals/contracts leading to sales.
- Familiar with jobsite meetings with clients and builders, so as to organize work schedules with other subcontractors and answer questions about customers concerns or cares.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs and wants.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales Representative
Mighty Auto Parts
1995.01 - 2002.01
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained customers inventory to maximize inventory turns, and maximize down time waiting for parts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranged for easy access, and able to find quickly.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Attended sales training courses/meetings for product training and sales training regularly.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL06.1988
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Building rapport
- Relationship selling
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Outgoing Personality
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Sales Development
- Professional Demeanor
- Verbal/written communication
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off401k matchHealthcare benefitsTimeline
Sales Associate
Creative Tile & Marble (DBA Abbate Tile & Marble)
2002.01 - Current
Sales Representative
Mighty Auto Parts
1995.01 - 2002.01
High School Diploma -
Vero Beach High School
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