Philip Muszkiewicz
Cary,NC
Summary
Detail-oriented IT support professional with experience in diagnosing and resolving complex technical issues. Skilled in analyzing support tickets and implementing process improvements to boost operational efficiency and End User satisfaction.
Overview
15
15
years of professional experience
Work History
IT Tech Support Specialist
Center for Community Self Help
Durham, NC
06.2021 - Current
- Diagnosed complex software and hardware issues, both remotely and onsite, implementing effective solutions to restore services and add functionality.
- Recorded and maintained relevant notes for each site and support ticket.
- Worked with junior staff, fostering knowledge sharing, proactively communicated solutions, and strengthening team capabilities in technical support delivery to reduce future downtime.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service in a timely manner.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
It Helpdesk Technician
Center for Community Self Help
Durham, NC
05.2019 - 07.2021
- Provided technical support for hardware and software issues, ensuring prompt resolution of user inquiries.
- Maintained documentation of troubleshooting processes and solutions to improve knowledge sharing among team members.
- Monitored ticketing system for service requests, prioritizing tasks based on urgency and impact on operations.
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
- Managed inventory of spare parts and equipment needed for repairs, ensuring timely replacements and minimal downtime for users.
- Tested new software and hardware prior to deployment.
Sign Maker/IT Technician
Plum Market
Chicago, IL
04.2011 - 02.2019
- Designed and produced high-quality signage for in-store promotions and events.
- Collaborated with marketing team to create visually appealing displays that enhance customer engagement.
- Operated advanced sign-making equipment, ensuring precision and quality in all finished products.
- Implemented Process improvements and conducted regular maintenance of equipment, minimizing downtime and maximizing productivity in the workspace.
- Adhered to safety regulations during all stages of sign production and installation, minimizing workplace accidents.
- Optimized digital files for print-ready formats, ensuring seamless integration with production equipment for optimal results.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Maintained: Onsite Servers, Local Network, APs, PCs, POS Systems, Disk Image Repository, Shoretel Phone System.
- Operated within ERP system (SMS) to audit, track and modify: Stock, Pricing, Sales, and Tax Rates (City, County, & State)
Education
History/Computer Science
Grand Valley State University
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Application installations
- Hardware upgrades
- Application support
- Schematic reading
Timeline
IT Tech Support Specialist
Center for Community Self Help
06.2021 - Current
It Helpdesk Technician
Center for Community Self Help
05.2019 - 07.2021
Sign Maker/IT Technician
Plum Market
04.2011 - 02.2019
History/Computer Science
Grand Valley State University