Yanela Florian
Columbus,Ohio
Summary
Goal-oriented Information Technology professional pursuing an Associated of Applied Science in Cybersecurity at Columbus State Community College. Demonstrated communication and problem-solving skills with a focus on implementing technical strategies to safeguard data and information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Tech Support Specialist
Medicus IT
Columbus, Ohio
06.2023 - Current
- Supported clients in designing and implementing desktop computers, mobile devices, and peripheral equipment.
- Managed deployment of Windows Server operating system upgrades.
- Recovered data files efficiently.
- Installed and configured advanced virtual environments with High Availability in VMWare.
- Troubleshoots and repairs software issues.
- Implemented mapped drive access.
- Managed AD directory onboarding and offboarding processes.
- Granted access permissions to users.
- Set up distribution groups to streamline communications.
- Configured and linked devices to network.
- Set up multi-factor login security for users with Duo.
- Configured and added computer to domain.
- Reformatted hard drives to implement new Windows installation.
- Implemented device configurations with assigned static IPs.
- Managed queues through the ConnectWise Management application system.
Identity & Access Management Specialist
American Electric Power
Columbus, Remote
09.2022 - 02.2023
- Execute user access management tasks including granting, disabling, and terminating access.
- Troubleshooting and resolving access management for employees and contractors.
- Ensured secure access to applications, systems, and data using advanced authentication.
- Managed queues through ServiceNow Management application.
- Supported multifactor authentication setup with RSA tokens.
- Managed password resets and group provisioning in Active Directory.
- Ensured ongoing collaboration with the IAM team.
Packing Operator, I
DHL
Groveport, Columbus
01.2018 - 08.2022
- Provided technical support for computer systems and printers.
- Utilized warehouse software to gather and share customer information with DHL.
- Skilled in addressing keyboard programming issues.
- Enhanced time management by effectively training and managing incoming staff.
- Resolved employee inventory concerns.
- Coordinate activities with third-party partners.
- Facilitated communication between staff and executives to manage expectations.
Education
A.A.S. Degree - Cyber Security
Columbus State Community College
Columbus, Ohio12.2024
Skills
- Linux
- Cloud Computer VM
- Troubleshooting
- Networking
- Helpdesk operations
- Technical solution analysis
- Application installations
- Problem-solving abilities
- Active Directory
- Microsoft 365
- SQL
- Python
- HTML (Beginner)
Websites
Accomplishments
- Awarded Employee of the Month for exhibiting strong collaboration skills at DHL
- Honored for assuming leadership roles and delivering outcomes at Medicus IT
Certification
- Microsoft 365 Fundamentals
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
IT Tech Support Specialist
Medicus IT
06.2023 - Current
Identity & Access Management Specialist
American Electric Power
09.2022 - 02.2023
Packing Operator, I
DHL
01.2018 - 08.2022
- Microsoft 365 Fundamentals
A.A.S. Degree - Cyber Security
Columbus State Community College
Similar Profiles
Donna MallicoteDonna Mallicote
Bookkeeper/Accounting Administrator at Medicus ITBookkeeper/Accounting Administrator at Medicus IT
Michael SulcerMichael Sulcer
Senior Business Development Executive at Medicus ITSenior Business Development Executive at Medicus IT
KHALIL MOUADDEBKHALIL MOUADDEB
Outsourcing Manager at MedicusOutsourcing Manager at Medicus