Philip Okoma
Louisville,Kentucky
Summary
Efficient Operations Analyst experienced in streamlining complex business operations and improving efficiency. Skilled in analytical problem-solving and strategic planning. Developed operational strategies to enhance productivity and reduce costs, resulting in improved organizational performance.
Overview
19
19
years of professional experience
Work History
Operations Analyst
SAFARICOM PLC
NAIROBI, KENYA
08.2017 - 07.2024
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
- Reviewed customer feedback surveys and identified opportunities for enhancing customer experience.
- Analyzed systems and processes to understand current functionality and impact of operational changes.
Stock Controller
SAFARICOM PLC
NAIROBI, KENYA
03.2012 - 07.2017
- Managed the accurate ordering, receiving and issuing of stock items.
- Monitored stock levels to ensure adequate supply for production needs.
- Maintained inventory records and updated them regularly in the company's database.
- Prepared reports on inventory levels, price changes and stock movements.
Customer Care Executive
SAFARICOM PLC
NAIROBI, KENYA
10.2008 - 02.2012
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
Medical Sales Representative
ARMICON PHARMACEUTICALS
NAIROBI , KENYA
01.2006 - 09.2008
- Developed and implemented sales strategies to increase market share in assigned territory.
- Hosted product demonstrations, lunch-and-learns, and other educational events for medical personnel.
- Monitored competitor activities and pricing to ensure competitive edge.
- Cultivated relationships with key decision makers at hospitals, clinics, and private practices.
- Established strong relationships with physicians through regular visits to discuss products and services.
- Actively sought out new opportunities for business development within the medical community.
- Educated healthcare providers on product features, benefits, and usage instructions.
Education
Master of Science - Business Analytics
University of Louisville
Louisville, KY09-2025
Master of Science - Strategic Management
Jomo Kenyatta University
Nairobi12-2023
Diploma - Purchasing, Procurement, And Contracts Management
Kenya Institute of Management
Nairobi,Kenya12-2012
Bachelor of Science - Mathematics
Maseno University
Kisumu,Kenya12-2005
Skills
- Forecasting skills
- Process updates
- Reporting abilities
- Trend modeling
- Business Intelligence
- Workflow Optimization
- Data Analysis
- Analytical Skills
- Problem-Solving
- Adaptability and Flexibility
Accomplishments
- Awarded employee of the month in September 2017
- Awarded Top performer in 2023.
- Top seller in kisumu county of the new levofloxacin antibiotics in the year 2007
Timeline
Operations Analyst
SAFARICOM PLC
08.2017 - 07.2024
Stock Controller
SAFARICOM PLC
03.2012 - 07.2017
Customer Care Executive
SAFARICOM PLC
10.2008 - 02.2012
Medical Sales Representative
ARMICON PHARMACEUTICALS
01.2006 - 09.2008
Master of Science - Business Analytics
University of Louisville
Master of Science - Strategic Management
Jomo Kenyatta University
Diploma - Purchasing, Procurement, And Contracts Management
Kenya Institute of Management
Bachelor of Science - Mathematics
Maseno University
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