Philip Pledger
Summary
Outgoing Barista Shift Supervisor offering three years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2021 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Host
Taco Mac
05.2019 - 12.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Associate of Applied Science - Marketing Management
Gwinnett Technical College
Lawrenceville, GA07.2024
Skills
- Schedule Management
- Customer-Oriented
- Inventory Control
- Workplace Safety
- Product Upselling
- Barista Training
- Equipment Troubleshooting
- Adaptability to Change
Accomplishments
- Supervised team of eight staff members.
- Voted as Partner of the Quarter Q1 2023 at Starbucks.
- Completed Coffee Master training at Starbucks.
Hobbies
Avid collector of rare and exclusive vinyl records. My personal collection has exceeded 150 various records that have been collected since 2015.
Timeline
Shift Supervisor
Starbucks
04.2021 - Current
Host
Taco Mac
05.2019 - 12.2019
Associate of Applied Science - Marketing Management
Gwinnett Technical College