PHILIP POSEY JR.

Memphis,TN

Summary

Results-driven and detail-oriented professional with experience in account management, operations coordination, customer relations, and technical support. Demonstrated ability to manage client relationships, diagnose operational challenges, and implement strategic solutions that improve efficiency and service quality. Recognized for strong communication, analytical thinking, and hands-on leadership in fast-paced environments. Adept at collaborating across teams, maintaining high standards of service, and adapting quickly to evolving business needs.

Overview

years of professional experience

Work History

Account Manager

Arize Construction and Restoration

Collierville, TN

01.2024 - Current

Manage a portfolio of client accounts, serving as the primary point of contact for property restoration, maintenance, and operational concerns.
Assess client needs, diagnose service issues, and develop timely, cost-effective solutions that improve property performance and customer satisfaction.
Coordinate closely with technicians, project teams, and vendors to ensure projects are completed on schedule and to quality standards.
Monitor workflow efficiency, identify operational bottlenecks, and implement process improvements that reduce turnaround times.
Build and maintain long-term client relationships through consistent communication, follow-up, and service excellence.
Provide hands-on support in the field when needed, strengthening technical knowledge and improving team collaboration.

Clerk / Closing Manager

Germantown Village Wine and Liquor

Germantown, TN

01.2022 - 01.2024

Supervised daily closing operations, including cash reconciliation, register balancing, and end-of-day financial reporting.
Delivered a high level of customer service by assisting customers with product selection and resolving concerns professionally.
Supported inventory management by organizing stock, monitoring product levels, and assisting with merchandising.
Maintained a clean, organized, and welcoming retail environment to enhance the customer experience.
Assisted management in improving store efficiency, team coordination, and daily workflow processes.

Veterinary Technician

The Pet Hospitals

Collierville, TN

01.2016 - 01.2018

Assisted veterinarians with examinations, diagnostic procedures, treatment plans, and emergency patient care.
Monitored animal health conditions, administered medications, and prepared patients for procedures.
Communicated treatment recommendations and follow-up care instructions clearly to pet owners, building trust and confidence.
Maintained accurate patient medical records and ensured compliance with clinic protocols.
Demonstrated adaptability and composure in high-pressure medical and emergency situations.

Education

Bachelor of University Studies -

Mississippi State University

Starkville

05-2026

Skills

Account Management: Client relationship management, issue resolution, and service coordination
Communication: Professional verbal and written communication with clients, teams, and stakeholders
Problem Solving: Analytical thinking with a focus on diagnosing issues and implementing solutions
Microsoft Excel: Data organization, reporting, spreadsheet management, and workflow tracking
CAD Software: Experience with design and technical software tools used in engineering and operations

Engineering Fundamentals: Applied knowledge of systems thinking, technical processes, and project analysis
Mathematics & Analytics: Strong quantitative reasoning, data interpretation, and logical decision-making
Process Improvement: Identifying inefficiencies and implementing improvements to optimize performance
Leadership & Teamwork: Cross-functional collaboration, team support, and operational leadership

Timeline