Philip Saunders
Albuquerque,NM
Summary
Twenty-six years automotive experience. Operating at all levels in a retail setting. Entered the business at twenty years of age. Throughout my career I have shown the ability to adapt to changing market conditions, economic fluctuations and pandemics. I believe my ability to stay calm and intentional has allowed me to succeed at each point in my career. The relationships I have built and continue to foster allow me to access some of the best automotive minds in our buisness, creating opportunities to grow at each step.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
LHM American Toyota, Asbury Automotive Group
10.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
LHM Casa Chevrolet, Asbury Automotive Group
03.2022 - 10.2022
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
LHM Toyota Albuquerque, Asbury Automotive Group
06.2021 - 03.2022
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Sales Manager
LHM American Toyota, Larry H. Miller Automotive
11.2017 - 06.2021
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
E Commerce Sales Manager
LHM American Toyota, Larry H. Miller Automotive
04.2011 - 11.2017
- Boosted e-commerce sales by implementing effective online marketing strategies and optimizing product listings.
- Implemented targeted email campaigns that drove customer engagement and increased conversion rates.
- Analyzed sales data to identify trends and opportunities for growth, informing strategic business decisions.
Finance Manager, Finance Director
LHM American Toyota, Larry H. Miller Automotive
03.2006 - 04.2011
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Education
Associate of Arts - General Studies
Central New Mexico Community College
Albuquerque, NMGeneral Manager/ Operations Manager - Automotive Industry
NADA
Tysons Corner, VA02-2023
Skills
Communication skills Sharing goals with team members while creating processes to achieve them
Leadership Skills The ability to create a positive environment where team members feel respected and appreciated
Significant experience operating in the retail automotive industry at all levels
Identifying quality individuals while allowing them to operate at peak performance
Accomplishments
Thirteen time recipient of Toyota's Presidents Award.
Recipient of Toyota's Customer First Advisory Board Award
Recipient of General Motors Mark Of Excellence Award.
Six time Dealer of Excellence J.D Powers Diamond Dealer.
2023 Asbury #1 Total Yield PVR Import.
2023 Asbury #1 Pre-Owned Greatest Increase award.
Certification
Graduate of NADA General Manager Program.
Graduate of LHM General Manager Program.
Timeline
General Manager
LHM American Toyota, Asbury Automotive Group
10.2022 - Current
General Manager
LHM Casa Chevrolet, Asbury Automotive Group
03.2022 - 10.2022
General Manager
LHM Toyota Albuquerque, Asbury Automotive Group
06.2021 - 03.2022
General Sales Manager
LHM American Toyota, Larry H. Miller Automotive
11.2017 - 06.2021
E Commerce Sales Manager
LHM American Toyota, Larry H. Miller Automotive
04.2011 - 11.2017
Finance Manager, Finance Director
LHM American Toyota, Larry H. Miller Automotive
03.2006 - 04.2011
Graduate of NADA General Manager Program.
Graduate of LHM General Manager Program.
Associate of Arts - General Studies
Central New Mexico Community College
General Manager/ Operations Manager - Automotive Industry
NADA
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