Summary
Overview
Work History
Education
Skills
References
Timeline
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Philip Whorton

Dallas,OR

Summary

Dynamic Camera Car Operator with Apollo Recovery, skilled in employee training and surveillance operations. Proven ability to resolve complex customer issues while maintaining meticulous records. Expertise in vehicle maintenance ensures optimal performance, complemented by exceptional problem-solving skills that drive successful recoveries and enhance client satisfaction. Dedicated professional adept at recovering cars, vans and trucks and safely towing to destination. Proficient in working with roadside assistance programs, businesses, private customers and police departments. Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Reliable Tow Truck Operator with broad experience in towing and recovery services. Skilled in safely loading and unloading vehicles, performing minor roadside repairs and maintaining towing equipment. Strong communication skills complement technical knowledge and contribute to providing high-quality customer service. Previous roles have emphasized safety, efficiency, and a proactive approach to problem-solving. Resourceful Tow Truck Operator known for being highly productive and efficiently completing tasks. Possess specialized skills in safe vehicle towing, emergency roadside assistance, and advanced navigation. Excel in communication, problem-solving, and time management, ensuring quick response to calls and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Camera Car Operator

Apollo Recovery
Salem, OR
01.2024 - 03.2025
  • Trained new employees on proper procedures for conducting repossessions.
  • Recorded information about status of collection efforts.
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
  • Maintained detailed records of all activities, including contacts made with debtors.
  • Received payments and posted amounts to customer accounts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted other agents by providing support during complex cases.
  • Conducted surveillance operations when necessary in order to locate targets.

Tow Truck Operator

Retriever Towing
Salem, OR
01.2020 - 03.2025
  • Coordinated vehicle loading and unloading processes for tow truck operations.
  • Maintained accurate records of all towing activities.
  • Updated job knowledge by participating in educational opportunities.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Followed regular schedule of pickups for individual customers and groups.
  • Followed company policies and procedures related to health and safety guidelines.
  • Drove a variety of tow trucks depending on the size and weight of the load being towed.
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Education

GED -

Tongue Point Job Corps
Astoria, OR
02-2012

Skills

  • Employee training and development
  • Surveillance operations management
  • Record keeping and documentation
  • Vehicle maintenance and repair
  • Problem solving and analysis
  • Customer service excellence

References

References available upon request.

Timeline

Camera Car Operator

Apollo Recovery
01.2024 - 03.2025

Tow Truck Operator

Retriever Towing
01.2020 - 03.2025

GED -

Tongue Point Job Corps
Philip Whorton