Philip Xue
Summary
Results-oriented professional with over 10 years of experience in providing exceptional customer service with a strong background in conflict resolution, effective customer communication, and assessing customer needs. Seeking to apply my expertise to excel in a customer success role.
Overview
11
11
years of professional experience
Work History
Residence Concierge
St. Regis
01.2021 - Current
- Maintains 98% satisfaction rate among community residents.
- Manage diverse resident requests, including mail distribution, email inquiries, and parking.
- Increase property bookings by 25%, presenting properties to potential tenants.
- Coordinates overnight audits, restaurant reservations, hotel bookings, excursions, and airline reservations.
- Successfully handles 15% increase in additional service requests.
Residence Bell Attendant
St. Regis
01.2015 - 01.2021
- Exceeded luggage handling quotas by an impressive 20%.
- Skillfully arranged transportation and hailed taxis while ensuring guest satisfaction.
- Recovered 95% of lost items, enhancing guest trust.
- Improved driveway safety by a remarkable 30% through regular patrols and efficient front door security.
Front Desk Receptionist
Ritz Carlton Spa De Vie
06.2012 - 12.2015
- Consistently met or exceeded spa appointment quotas, ensuring optimal utilization.
- Achieved a 20% increase in upsell revenue by recommending suitable treatments to clients.
- Boosted membership growth by 10% through effective engagement and new sign-ups.
- Elevated email open rates by an impressive 15%.
Education
Bachelor of Science - Business Management
San Francisco State University
San Francisco, CA06.2013
Skills
- Strategic Planning
- Customer Satisfaction
- CRM Software
- High-Volume Environments
- Microsoft Word
- Account Management
Timeline
Residence Concierge
St. Regis
01.2021 - Current
Residence Bell Attendant
St. Regis
01.2015 - 01.2021
Front Desk Receptionist
Ritz Carlton Spa De Vie
06.2012 - 12.2015
Bachelor of Science - Business Management
San Francisco State University
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