Raykeeta Torrence
District Heights,MD
Summary
Residence Concierge with a focus on optimizing resident services and fostering a welcoming environment. Expertise in resolving complaints effectively and building partnerships with local vendors to enhance service offerings, ensuring a safe and enjoyable experience for all residents and guests.
Overview
16
16
years of professional experience
Work History
Residence Concierge
Planned Companies
Vienna, VA
02.2025 - Current
- Coordinated concierge desk operations, streamlining resident requests with maintenance and services.
- Resolved resident complaints promptly, improving resident satisfaction with measurable results.
- Assisted residents with inquiries and provided exceptional customer service.
- Resolved customer complaints effectively, achieving satisfactory outcomes for residents.
- Built partnerships with local vendors to secure exclusive offers and streamline service bookings.
- Maintained knowledge of local attractions and provided recommendations to guests.
- Coordinated childcare services for guests by liaising with local providers.
- Monitored security procedures to maintain a safe environment and reduce incident response time.
- Managed front desk operations and ensured a welcoming environment for all visitors.
- Recorded guest feedback and escalated critical issues to managers for timely resolution.
Breakfast Attendant/Bartender
AC Hotel Navy Yard
Washington, DC
03.2024 - Current
- Maintained breakfast buffet stations to ensure consistent availability and timely service for morning guests.
- Sanitized dining areas after service to uphold hygiene standards and reduce table turnover time.
- Coordinated beverage orders with kitchen staff to improve order accuracy and accelerate service speed.
- Resolved guest complaints to restore satisfaction and protect hotel reputation with measurable results.
Breakfast Attendant/Bartender
Courtyard by Marriott
Washington, DC
10.2022 - Current
- Managed breakfast service and bar stations to serve multiple guests concurrently while maintaining order accuracy.
- Reduced guest wait times by streamlining order entry and payment processes with measurable results.
- Maintained inventory and restocked supplies to support uninterrupted service and lower shortages.
- Checked IDs and served alcoholic beverages responsibly to ensure regulatory compliance and guest safety.
Assistant Food & Beverage Manager/Part-Time Rooftop Bartender
Homewood Suites by Hilton
Washington, DC
10.2016 - Current
- Managed food and beverage ordering and inventory to maintain stock levels and reduce shortages.
- Resolved customer complaints with calm communication to improve guest satisfaction scores.
- Developed alternative menus for dietary restrictions ensuring compliance with health standards.
- Hired, trained, and supervised staff to improve service efficiency and shift coverage.
Bartender/Cocktail Waitress
Austin Grill
Washington, DC
03.2010 - Current
- Managed order-taking and table service efficiently, improving shift throughput with measurable results.
- Maintained accurate cash and card transactions while reducing payment errors.
- Conducted ingredient and supply inventory to ensure consistent stock levels for service.
- Enforced age verification policies to prevent prohibited alcohol sales and maintain compliance.
Education
HIGH SCHOOL DIPLOMA -
Eastern Senior High School
Washington, DCSkills
- Guest services
- Customer service
- Hospitality
- Resident engagement
- Resident coordination
- Problem-solving
- Attention to detail
- Time management
- Beverage service
- Restaurant management
- Cash handling
- Exceptional communication
- Training and mentoring
- Interpersonal skills
- Hospitality standards
- Hospitality standards
Timeline
Residence Concierge
Planned Companies
02.2025 - Current
Breakfast Attendant/Bartender
AC Hotel Navy Yard
03.2024 - Current
Breakfast Attendant/Bartender
Courtyard by Marriott
10.2022 - Current
Assistant Food & Beverage Manager/Part-Time Rooftop Bartender
Homewood Suites by Hilton
10.2016 - Current
Bartender/Cocktail Waitress
Austin Grill
03.2010 - Current
HIGH SCHOOL DIPLOMA -
Eastern Senior High School