Tara-Anne Beatty
Sarasota,USA
Summary
Talented professional concierge seeking to fill an executive leadership role.
Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Residence Concierge
The Ritz-Carlton
Sarasota, Florida
01.2023 - Current
- Company Overview: Sarasota Florida
- Build strong professional relationships with residents and colleagues.
- Takes pride in taking care of each and every residents requests in a timely manner.
- Observe resident preferences and share with team to ensure we exceed expectations for our owners.
- Create memorable vacations for our resident owners.
- Follows all protocols and procedures.
- Effective problem solving skills.
- Set up new associates for success in their roll.
- Sarasota Florida
Guest Relations Agent
The Ritz-Carlton
Sarasota, Florida
05.2022 - 01.2023
- Company Overview: Sarasota Florida
- Creating memorial moments for guests prior to hotel arrival.
- Help plan vacation details from decorating to party planning.
- Personalizes guests stays based on preference that are expressed and unexpressed.
- Keep hotel staff informed for preferences for guests upcoming stay.
- Create Ritz-Carlton guests for life.
- Sarasota Florida
Customer Service Team Leader
Publix Supermarkets
11.2018 - 01.2022
- Lead the Customer Service Team.
- Lead and develop all associates that work in customer service. On average worked with 20-50 associates daily. Help complete daily tasks with ease.
- Weekly progressed payroll for the store.
- Help interview and organize orientation for new hiring.
- Closely monitored, documented and followed up on attendance, meals and scheduling of minors, to ensure compliance with state and company laws.
- Coordinated and participated in district-wide volunteering projects.
- Balanced multiple cash registers per day and investigated any discrepancies.
- Built display and maintained merchandising standards to increase sales.
- Organized and ensured security of confidential records.
- Maintained cleaning standards throughout the store.
Customer Service Staff
Publix Supermarkets
09.2016 - 11.2018
- Verify checks for check cashing services.
- Submit returns for customers.
- Sell and balance lottery transactions.
- Count and balance a safe with various components.
- Responsible for safety of money's going in about out the store front.
- Provide change for cashiers throughout the day.
- Help manage breaks and schedule where cashiers will be for the day.
Deputy Clerk -Customer Service
Sarasota County Clerk of Court
11.2015 - 06.2018
- Provided excellent customer service to internal and external customers.
- Updated existing cases in the case management information system.
- Processed documents in accordance with legal requirements and established procedures.
- Daily balancing for multiple tender types including cash, credit, checks, and ACH deposits.
Education
High school diploma -
Braden River High School
Bradenton, FloridaSkills
- Customer service
- Team building
- Relationship management
- Conflict resolution
- Attention to detail
- Time management
- Training and development
- Operational compliance
- Data entry
- Scheduling
- Personal shopping
- Teamwork
- Relationship building
- Detail-oriented approach
- Inventory management
- Telephone etiquette
- Hospitality Industry Insight
- Administrative support
- Public relations
Timeline
Residence Concierge
The Ritz-Carlton
01.2023 - Current
Guest Relations Agent
The Ritz-Carlton
05.2022 - 01.2023
Customer Service Team Leader
Publix Supermarkets
11.2018 - 01.2022
Customer Service Staff
Publix Supermarkets
09.2016 - 11.2018
Deputy Clerk -Customer Service
Sarasota County Clerk of Court
11.2015 - 06.2018
High school diploma -
Braden River High School