Philip Xue
Summary
Operations-focused property management professional with extensive experience in luxury hospitality and residential environments. Proven track record in coordinating engineering operations, preventive maintenance, and building repairs, ensuring seamless communication with owners and residents. Maintained 100% BSA audit compliance through meticulous documentation and timely follow-up.
Overview
12
12
years of professional experience
Work History
Assistant Manager of Residences
St. Regis
01.2023 - Current
- Coordinated engineering requests, building repairs, inspections, vendor visits, and residence access for owners and residents to ensure operational efficiency.
- Schedule and coordinate water shutoffs, plumbing repairs, maintenance work, and follow-up appointments while communicating timing and service impacts to affected residences.
- Coordinate fire inspections, life-safety service visits, window washing, façade-related work, and other building maintenance activities.
- Partner with Engineering leadership and outside contractors to schedule work, confirm access, track progress, and communicate completion updates.
- Coordinate ordering of Engineering supplies, materials, parts, and services required for repairs and maintenance.
- Communicate directly with owners and residents regarding repair schedules, building work, access requirements, delays, and completion status.
- Supported BSA audit readiness and compliance through meticulous documentation and timely follow-up, achieving 100% audit compliance.
- Coordinated efforts with engineering, housekeeping, front office, and property leadership to minimize disruption and uphold high service standards.
Residence Concierge
St. Regis
01.2021 - 01.2023
- Coordinated residence access, service appointments, and vendors while handling operational requests and follow-up communication to streamline processes.
- Coordinated residence access and service appointments with vendors.
- Supported 15% increase in service requests while upholding service standards.
Residence Bell Attendant
St. Regis
01.2015 - 01.2021
- Coordinated deliveries, transportation, luggage handling, property access, and resident requests to ensure high-quality luxury residential services.
- Enhanced driveway safety through regular patrols and proactive operational practices.
- Assisted guests with luggage and transportation needs efficiently.
- Provided exceptional customer service to enhance guest experiences.
- Coordinated with valet services for seamless vehicle retrieval.
Skills
- Maintenance Coordination
- Vendor & Contractor Coordination
- Operations scheduling
- Building Maintenance
- Safety inspections
- Regulatory Compliance
- Supply & Material Ordering
- Project coordination
- Resident communication
- Vendor coordination
- Customer relationship management
- Customer relationship management
Timeline
Assistant Manager of Residences
St. Regis
01.2023 - Current
Residence Concierge
St. Regis
01.2021 - 01.2023
Residence Bell Attendant
St. Regis
01.2015 - 01.2021