Philip "Jacob" Day
Tampa,FL
Summary
Motivated and dependable professional with extensive experience in customer service, leadership, and team coordination. Proven ability to manage operations in fast-paced environments, resolve conflicts, and foster positive experiences for customers and peers. Strong communicator with a focus on organization, time management, and attention to detail.
Overview
3
3
years of professional experience
Work History
Host
Columbia Cafe
Tampa, Florida
02.2025 - Current
- Effectively manage restaurant floor operations, ensuring a smooth service flow while proactively assisting with food delivery during peak hours. Strategically balance server section assignments.
- During busy seasons, to optimize workload and maintain high service standards, I balanced not overloading server sections as well as not going during the busy hours.
- Trusted by management to lead the host team during shifts by running the host stand, coordinating seating arrangements, and delegating floor responsibilities to other hosts to ensure efficient guest flow, and a positive dining experience.
Barista
Tea Largo
Lakeland, FL
10.2022 - 07.2025
- Ensured consistent and excellent customer service during high-volume and fast-paced operations.
- Prepared acai bowls and an assortment of drinks in a fast-paced environment that requires attention to detail.
- Consistently invited back each summer by the restaurant owner since high school, reflecting strong performance, reliability, and trust.
Resident Assistant
The University of Tampa
Tampa, Florida
08.2024 - 05.2025
- Cultivated an inclusive community by regularly creating and executing development programs.
- Effectively mediated and documented conflict situations, and responded to crises and emergencies.
- Facilitated housing operations, overseeing the administrative, programmatic, logistical, and physical organization of the residence hall.
- Served in a para-professional on-call rotation, ensuring the safety and well-being of residents on a weekly and monthly basis.
Education
Some College (No Degree) - Public Relations
The University of South Florida
Tampa, FL12-2026
Some College (No Degree) - Public Relations
The University of Tampa
Skills
- Excel
- Adobe Suite
- Microsoft Suite
- Customer service
- Public relations
- Loyal
- Attention to detail
- Time management
Affiliations
- Civic Scholar recognized by the Randy Roberts Foundations. Through the foundation I became a participant in their Community, Capital and Congressional Classroom program. Which involved a highly competitive selection process through engagement and interviews with community leaders.
Timeline
Host
Columbia Cafe
02.2025 - Current
Resident Assistant
The University of Tampa
08.2024 - 05.2025
Barista
Tea Largo
10.2022 - 07.2025
Some College (No Degree) - Public Relations
The University of South Florida
Some College (No Degree) - Public Relations
The University of Tampa