Daniela Sire
Somerville,MA
Summary
I am passionate about providing excellent customer service, which involves actively listening to the customer, understanding their needs, and providing helpful and personalized attention to them. I believe it is important to be friendly, patient, empathetic, and running the extra mile to ensure customer satisfaction. I enjoy leading and working independently as much as being a great team player with common goals. I am organized, focused, detailed and goal oriented.
Overview
7
7
years of professional experience
Work History
Host
Naco Taco
Cambridge, MA
10.2023 - Current
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved conflicts between customers when necessary.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Cashier
Al's Cafe and Catering
Cambridge, MA
08.2023 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Tattoo Artist
Paymon Tattoo Shop
Venezuela, Caracas
02.2021 - 03.2024
- Developed stencils from sketches or digital images using specialized software programs.
- Created original artwork for custom tattoo designs based on client requests.
- Applied tattoos according to instructions provided by clients.
- Adjusted needle depth depending on customer's pain tolerance level.
- Provided guidance on proper aftercare of tattoos to ensure optimal results.
- Built relationships with customers through friendly interactions and professional demeanor.
- Ensured that machines were functioning properly before usage.
- Cleaned and sterilized equipment before and after each client.
- Evaluated customer skin type prior to beginning the tattooing process.
- Used photographs and sketches from customers to develop ideas.
- Kept patient health and personal information private and confidential.
Photographer
Mision Robert Serra
Venezuela, Caracas
02.2017 - 06.2020
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Implemented color correction processes to ensure accurate and vibrant images.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Delivered photography workshops and tutorials, sharing expertise with budding photographers.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Recorded, documented and photographed the historical aspects of Venezuela.
- Photojournalism of the streets of Venezuela.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL02-2019
Skills
- Takeout order processing
- Food allergy awareness
- Strong interpersonal skills
- Guest Relations
- Bilingual
- Social Media
- Adobe Lightroom
- Adobe Photoshop
- Word
- Excel
- Microsoft Word
- 6 years of customer service experience
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Host
Naco Taco
10.2023 - Current
Cashier
Al's Cafe and Catering
08.2023 - Current
Tattoo Artist
Paymon Tattoo Shop
02.2021 - 03.2024
Photographer
Mision Robert Serra
02.2017 - 06.2020
High School Diploma -
Hialeah Gardens Senior High School
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