Renea Taylor
New Albany,OH
Summary
Dynamic hospitality professional with extensive experience at Cameron Mitchell Restaurants, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and meticulous attention to detail. Skilled in managing reservations and optimizing table turnover, contributing to increased efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Cameron Mitchell Restaurant's
New Albany, OH
02.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen and service staff to enhance dining experience.
- Assisted in training new hosts on operational procedures and guest service standards.
- Handled guest inquiries and complaints with professionalism and efficiency.
- Monitored dining area to maintain cleanliness and organization during service hours.
- Coordinated special events, ensuring seamless execution of guest arrangements.
- Developed familiarity with menu offerings to provide informed recommendations to guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Bartender
Ohio State University
Columbus, OH
10.2024 - Current
- Prepared and served a variety of beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Managed inventory levels, ensuring timely restocking of supplies for efficient service.
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Cleaner
ABM
Heath, OH
12.2025 - 03.2026
- Maintained cleanliness and sanitation of designated areas using appropriate cleaning products and equipment.
- Conducted routine inspections to ensure compliance with safety and hygiene standards.
- Collaborated with team members to optimize cleaning schedules and workflows for efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Utilized industrial cleaning machinery to enhance productivity and effectiveness of tasks.
- Responded promptly to special cleaning requests, adapting methods as needed for specific situations.
- Monitored inventory levels of cleaning supplies, reporting shortages to management for timely replenishment.
- Implemented best practices in waste disposal to promote environmental sustainability within the workplace.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Education
Cosmetology
Licking County JVS
Newark, OH06.1985
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
- Guest relations
- Reservations
- Customer engagement
- Task prioritization
- Order accuracy
- Hospitality and accommodation
- Front of house organization
- Strong interpersonal skills
- Online reservations
- Health standards
- Takeout order processing
- Food allergy awareness
- Greeting guests
- Effective multitasking
- Cleaning and sanitation
- Customer service expertise
- Phone etiquette
- Interactive communication skills
- Payment processing
- Point of sale systems
- Flexible and adaptable
Timeline
Cleaner
ABM
12.2025 - 03.2026
Host
Cameron Mitchell Restaurant's
02.2025 - Current
Bartender
Ohio State University
10.2024 - Current
Cosmetology
Licking County JVS