Briseida Bernal
Bastrop,TX
Summary
Dynamic and adaptable professional with extensive experience in customer service at Tomalo. Proven ability to enhance guest satisfaction through effective communication and efficient reservation management. Skilled in multitasking and team collaboration, consistently supporting staff to create a welcoming atmosphere and streamline operations. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Host
Tomalo
Austin, TX
08.2025 - 02.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems and coordinated seating arrangements efficiently.
- Assisted in training new hosts on customer service standards and procedures.
- Communicated wait times to guests clearly, enhancing their experience.
- Supported special events by organizing seating plans and coordinating with staff.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Sales Associate
Melrose
Austin, TX
03.2025 - 08.2025
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained visual merchandising standards, ensuring appealing displays aligned with brand guidelines.
- Processed transactions efficiently using point-of-sale systems, reducing customer wait times.
- Collaborated with team members to execute promotional events, increasing store traffic and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Party City
Austin, TX
06.2024 - 03.2025
- Monitored inventory levels regularly, contributing to effective stock management practices.
- Participated in training sessions to develop product knowledge and sales techniques.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Northeast Early College High School
Austin, TX06.2025
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Server support
Telephone reception
Reservations
Customer engagement
Order accuracy
Takeout order processing
Hospitality and accommodation
Food running
Table bussing
Guest seating
Payment processing
Menu memorization
Flexible and adaptable
Positive and professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Tomalo
08.2025 - 02.2026
Sales Associate
Melrose
03.2025 - 08.2025
Sales Associate
Party City
06.2024 - 03.2025
High School Diploma -
Northeast Early College High School