Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender

Philippe Nguyen

Richmond,TX

Summary

Dependable and driven bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Customer-oriented and dedicated hard worker with experience in the service industry. Excellent interpersonal communication skills with focus on guest satisfaction. Passionate about delivering the best service possible and capable of going above and beyond to exceed expectations in any task.

Overview

2
2
Languages
8
8
years of post-secondary education
15
15
years of professional experience

Work History

Bartender

BJ's Restaurant & Brewhouse
Katy, TX
03.2014 - Current
  • Head bartender in charge with providing BJ’s Gold Standard service and guest satisfaction in a high-volume, fast-paced restaurant.
  • Applied excellent organizational and multitasking abilities to handle simultaneous guest, team and business needs while avoiding unnecessary delays or errors.
  • Team leader in charge of training new bartenders and maintaining the bar and cocktail area.

Quality Control Manager

BJ's Restaurant & Brewhouse
Katy, TX
08.2015 - 09.2019
  • Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

Bartender

Pappadeaux
Houston, TX
04.2015 - 08.2016
  • Poured and prepared mixed drinks for guests daily and created new libations drawing in clientele.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected demands.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Bookseller

Barnes And Noble College
Houston, TX
08.2013 - 05.2014
  • Provided exceptional services and pleasant shopping experiences to retail customers using consultative sales approach to understand customer needs and recommend relevant offerings.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Applied interpersonal and communication skills to establish selling relationship with customers.

Sport Clubs Secretary

University Of St Thomas
Houston, TX
08.2011 - 05.2013
  • Promoted campus awareness of sport activities and engagement opportunities with on-campus table tents, email distribution, and social media promotion.
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.

Education

Psychology

University of Houston
Houston, TX
08.2015 - Current

Biology

University of St. Thomas
Houston, TX
08.2011 - 05.2014

Skills

Conflict resolution techniques

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Accomplishments

Bartender of the year (2016, 2017, 2018, 2019)

Team member of the year (2017)

Dean's List (2012,2013,2017,2018,2019)

Timeline

Quality Control Manager

BJ's Restaurant & Brewhouse
08.2015 - 09.2019

Psychology

University of Houston
08.2015 - Current

Bartender

Pappadeaux
04.2015 - 08.2016

Bartender

BJ's Restaurant & Brewhouse
03.2014 - Current

Bookseller

Barnes And Noble College
08.2013 - 05.2014

Sport Clubs Secretary

University Of St Thomas
08.2011 - 05.2013

Biology

University of St. Thomas
08.2011 - 05.2014

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Philippe Nguyen