Philippine Hamilton
Boston,MA
Summary
Operations and event management leader in luxury hospitality, responsible for high-volume restaurant performance, private event execution, and guest-facing service standards. Brings experience managing large teams, scheduling, payroll, and union compliance while supporting revenue growth, cost control, and consistent service delivery across restaurant and hotel settings.
Overview
2
2
Languages
8
8
years of professional experience
Work History
General Manager
Red 8 – Encore Boston Harbor, Wynn Resorts
10.2024 - Current
- Oversee daily operations of a high-volume Chinese restaurant within a luxury 5-star hotel and casino, generating approximately $150,000 in weekly sales and $7.8 million in annualized revenue.
- Developed and implemented revenue-increasing strategies, contributing to overall financial performance.
- Led front-of-house operations in unionized environment, overseeing 37 employees and managing staffing and service standards to deliver exceptional guest experiences.
- Provided assistance to hotel guests with inquiries and requests. and casino players with casino comp funds in restaurant, ensuring seamless guest experience and high customer satisfaction.
- Ensure compliance with food safety, sanitation, hotel, casino, and company policies and procedures.
General Manager
OAK Long Bar + Kitchen – Fairmont Copley Plaza, Accor
04.2023 - 10.2024
- Managing a high volume business, with an average of $10 million/ year in food and beverage revenue
- Collaborated with Food and Beverage Director to develop and execute strategies that enhanced dining experience and supported revenue goals
- Trained and coached team on adherence to LQA and Fairmont standards, ensuring consistent service quality
- Developed and managed scheduling for 60 employees across two departments based on hotel occupancy and forecasts
- Responding to all event requests, creating event orders and managing each party bringing between $2K-$10k
- Entering and managing payroll for In Room Dining and OAK Long Bar + Kitchen employees
- Created purchase orders for both departments and counted end of month inventory.
- Participating in weekly meetings with different hotel departments to share ideas and input on how to improve business
- Ensured compliance with Union CBA requirements while collaborating with shop steward to address workplace issues.
Director of Hospitality
Colette & Frenchie Wine Bistro
04.2021 - 04.2023
- Managed the development of the restaurant and oversaw all aspects of operations for the opening
- Prepare and oversees all private events ranging from 20 to 150 guests generating up to $10k in revenue per event on average
- Developed and managed logistics for event planning, drafting contracts, menus, and invoices to streamline operations and enhance client satisfaction
- Handled catering requests and managed catering services
- Lead both restaurants management team in recruiting, training, and retaining effective team talent; + 60 employees hired
- Motivated and directed managers and team members to consistently exceed customer expectations through fast, accurate, and friendly service in clean surroundings
- Reported daily sales from hotel guests to management team, ensuring accurate financial tracking and operational insight
General Manager
Frenchie Wine Bistro
07.2018 - 04.2023
- Developed private events generating $30k in sales.
- Controlled operational costs and identified waste reduction measures to improve overall profitability.
- Completed daily financial and operational reports, including cash outs, to ensure accurate tracking of revenue and expenses.
- Coordinate daily front of the house and back of the house restaurant operations
- Managed Frenchie's online brand image by curating engaging content and fostering follower interactions on social media platforms to enhance customer engagement.
Education
Bachelor of Science - Leadership
Northeastern University
Boston, MA01-2020
Associate of Science - Business Management
Quincy College
Quincy, MA01-2017
Skills
- Revenue & Business Performance
- Strategic Planning
- Operational Leadership
- Event Management
- Data analysis
- Luxury Service Standards
- Labor management
- Union compliance
- Team training and development
- UKG OPERA Cloud
Languages
French
Native/ Bilingual
Spanish
Professional
Timeline
General Manager
Red 8 – Encore Boston Harbor, Wynn Resorts
10.2024 - Current
General Manager
OAK Long Bar + Kitchen – Fairmont Copley Plaza, Accor
04.2023 - 10.2024
Director of Hospitality
Colette & Frenchie Wine Bistro
04.2021 - 04.2023
General Manager
Frenchie Wine Bistro
07.2018 - 04.2023
Bachelor of Science - Leadership
Northeastern University
Associate of Science - Business Management
Quincy College