Phillip Allabaugh
Plains,PA
Summary
Management-ready Telecommunications Specialist with more than 10 years of experience leading the design, configuration, and support of data, video, and voice communication systems. Brings strong expertise in technology optimization, telecommunications coordination, and Cisco routing, switching, and field installation operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist II-IV
Williams
06.2016 - Current
- Diagnosed and resolved complex telecommunications, voice, data, and VoIP issues using electronic testing
equipment, while maintaining records for system performance, operations, and equipment inventory. - Installed, tested, and supported Cisco equipment, network systems, and high-tech security solutions
including access control, alarms, and video surveillance. - Coordinated telecommunications projects for compressor stations and facility upgrades, partnering with
network, server, and leadership teams to meet timeline, budget, and operational requirements. - Provided technical and procedural support for more than 200 users, troubleshooting network and device
issues, analyzing trouble tickets, and maintaining system availability during and after business hours. - Recommended cost-effective technical solutions, negotiated vendor and service contracts, and supported
disaster recovery planning to improve reliability, continuity, and cost control. - Delivered nationwide field support and customer service for system upgrades, installations, and ongoing
maintenance across business locations.
Client Support Analyst II
Williams
01.2016 - 09.2016
- Supported onboarding by training new hires and configuring laptops and mobile devices for day-one
productivity. - Provisioned user access and managed Active Directory security group assignments to support secure system
access. - Provided daily operational and office support while building strong working relationships across teams.
- Improved efficiency and consistently exceeded expectations through strong prioritization, adaptability, and
customer-focused support.
Education
Certification - Information Technology
New Horizons
Wilkes-Barre, PA06-2008
Skills
- Technical Troubleshooting
- Telecommunications Operations
- Voice, Data, and VoIP Support
- Cisco Routing and Switching
- Equipment Installation and Upgrades
- Fiber Optic Installation and Troubleshooting
- Low-VoltageTesting
- Security Systems
- Project Coordination
- User Support
- Disaster Recovery Planning
- Vendor Coordination
Accomplishments
- Earned multiple promotions through consistent high performance and initiative.
- Partnered with project management teams to support the design of network infrastructure for compressor station projects.
- Completed Genetec Security training to strengthen expertise in security system implementation and support.
- Earned the TR-CFI Certified Fiber Optic Installer credential to expand fiber installation and support capabilities.
- Selected to support the design of a power generation facility based on technical expertise and project readiness.
Certification
- Genetec Security Systems, SC-OTC-001-5.9 Security Center - Omnicast Technical Certification
- Comptia A+
- TR-CFI Certificate Certified Fiber Optic Installer
Timeline
Telecommunications Specialist II-IV
Williams
06.2016 - Current
Client Support Analyst II
Williams
01.2016 - 09.2016
Certification - Information Technology
New Horizons