Phillip Ashby
Syracuse,UT
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
7
7
years of professional experience
Work History
Shift Manager
Arby's Restaurant
08.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Cashier/Bakery Worker
Pizza Hut
03.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant, Beer Garden
Lagoon
03.2017 - 08.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Education
High School Diploma -
Syracuse High School
Syracuse, UT05.2022
Skills
- Customer Experience Management
- Business Management Principles
- Policy Administration
- Quality Standards
- Mentoring
- Station Preparation
Accomplishments
BSA Eagle Scout
Timeline
Shift Manager
Arby's Restaurant
08.2020 - Current
Cashier/Bakery Worker
Pizza Hut
03.2019 - 08.2020
Restaurant, Beer Garden
Lagoon
03.2017 - 08.2019
High School Diploma -
Syracuse High School
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