I am seeking to leverage my experience in the service industry to contribute to a graduate program committed to driving positive change and delivering high-quality public services.
Overview
9
9
years of professional experience
Work History
General Manager
Mercury LLC
05.2016 - Current
Led all aspects of restaurant and bar operations, managing a team of 13 employees and ensuring exceptional guest experiences.
Recruited, trained, and mentored staff, fostering a culture of safety, excellence, and teamwork.
Established and maintained a vibrant online presence through social media and review platforms, enhancing the restaurant's visibility and reputation.
Developed a cocktail program through high-concept menus that emphasized creativity and quality leading to customer retention.
Worked alongside local non-profits and businesses for fundraising events such as The Henry Doorly Zoo, and The Rose Theater.
Bar Manager
Grane
05.2014 - 10.2016
Assisted the General Manager in day-to-day operations, contributing to the successful management of a 70-seat establishment.
Collaborated with management to create and implement promotions, resulting in an increase in weekday evening sales.
Conducted regular staff meetings to communicate updates, address challenges, and promote team cohesion.
Education
Bachelor of Arts - Multi-/Interdisciplinary Studies
University of Nebraska At Omaha
Omaha, NE
05.2021
Skills
Team Leadership
Advertising Campaign Development
Safety Protocols
Staff Training
Customer Experience
Exceptional Interpersonal Communication
Marketing
Operations Management
Timeline
General Manager
Mercury LLC
05.2016 - Current
Bar Manager
Grane
05.2014 - 10.2016
Bachelor of Arts - Multi-/Interdisciplinary Studies