Phillip Batchelor
Benton,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Known to work with management to provide a clean and safe place for members to workout. Known to be dependable to work when scheduled and extra if needed.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Benton, AR
11.2024 - Current
- Assisted members with inquiries and provided information on gym services.
- Resolved member complaints and ensured a positive experience for all visitors.
- Processed new memberships and conducted orientation for new members.
- Monitored gym equipment for safety and functionality during operation hours.
- Maintained cleanliness and organization of the front desk area and lobby.
- Collaborated with team members to create a welcoming environment for guests.
- Handled billing inquiries and assisted with payment processing efficiently.
- Educated members on fitness programs and encouraged participation in promotions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed task assigned by club manager.
Student Minister
Park Place Baptist Church
Bryant, AR
07.2022 - 05.2024
- Led students in Worship on Wednesdays.
- Scheduled and organized fundraisers.
- Organized and led out on trips throughout the year.
- Help bridge the generation gap between the youth and the older generations.
- Help lead worship on Sunday mornings.
Paraprofessional
Harmony Grove School District
Benton, AR
08.2016 - 05.2024
- Supported teachers in classroom management and instructional activities.
- Assisted students with learning disabilities during daily lessons and assessments.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Communicated and collaborated well with educators from various grade levels.
- Scheduled and planned events to reward students’ success.
- Volunteer Varsity Baseball Coach
Lead Pastor
Mountain View Missionary Baptist Church
Benton, AR
04.2012 - 05.2022
- Led weekly worship services, engaging congregation through meaningful sermons.
- Coordinated community outreach programs to support local families in need.
- Mentored church staff, fostering spiritual growth and professional development.
- Facilitated Bible study groups, encouraging deep discussions among participants.
- Managed church administrative tasks, ensuring smooth operational workflows.
- Provided counseling and support to members during personal crises or challenges.
- Managed all aspects of ministry.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Conducted special services like baptisms, weddings, and funerals.
- Organized weekly worship services, Bible study groups, prayer meetings, and other special events.
- Provided spiritual guidance and leadership to church members.
- Cultivated meaningful relationships with church members through pastoral care visits.
- Gathered feedback from congregation on programs and activities in order to plan future initiatives.
Dairy and Frozen Food Manager
Cranford’s Grocery Store
Hot Springs Village, Arkansas
05.2011 - 08.2016
- Managed frozen food and dairy inventory and ensured proper stock rotation.
- Assisted customers with product selection and provided nutrition information.
- Collaborated with suppliers to source high-quality frozen and dairy products.
- Monitored sales trends to adjust inventory levels accordingly.
- Developed promotional displays to enhance frozen food and dairy section appeal.
- Managed frozen food and dairy stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Resolved problems with customers involving sales, satisfaction with service, product or personnel and relentlessly pursued strong and lasting relationships with customers.
- Maintained freezer and dairy cases in top operating condition, arranged for repairs and upgrades and drove meticulously clean and well-organized department for appealing shopping experiences.
- Reviewed orders from vendors and placed orders for additional supplies when necessary.
- Worked closely with suppliers to negotiate prices and secure deals on bulk orders.
Education
Carlisle High School
Carlisle, ARSkills
- Customer relationship management
- Complaint resolution
- Membership processing
- Equipment monitoring
- Relationship building
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Adaptability
- Receiving support
- Adaptive team player
- Opening and closing accounts
- Problem resolution
- Lead generation
- Customer relations
- Customer service
- Active listening
Timeline
Customer Service Representative
Planet Fitness
11.2024 - Current
Student Minister
Park Place Baptist Church
07.2022 - 05.2024
Paraprofessional
Harmony Grove School District
08.2016 - 05.2024
Lead Pastor
Mountain View Missionary Baptist Church
04.2012 - 05.2022
Dairy and Frozen Food Manager
Cranford’s Grocery Store
05.2011 - 08.2016
Carlisle High School