Phillip Blansett
Orange Park,FL
Summary
Dedicated poker dealer with strong communication and decision-making skills, committed to fostering a welcoming environment and enhancing customer satisfaction. Proven ability to manage game flow and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Profession Poker Dealer
Bestbet Jacksonville
Jacksonville, FL
05.2016 - 08.2025
- Dealt various poker games, ensuring compliance with house rules and regulations.
- Managed player interactions, fostering a positive gaming environment and enhancing customer satisfaction.
- Monitored game progress, maintaining accurate chip counts and managing payouts efficiently.
- Trained new dealers on game procedures and customer service standards to uphold operational excellence.
- Developed strategies for improving game flow while minimizing disputes among players.
- Collaborated with management to implement changes in gaming policies based on player feedback.
- Contributed to team meetings focused on improving service delivery and operational efficiency within the casino floor.
- Oversaw daily operations of poker tables, ensuring adherence to safety protocols and game integrity standards.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
- Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
- Consistently met performance metrics by adhering to strict timelines for game rotations and table assignments.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Demonstrated adaptability by smoothly transitioning between multiple poker variants during mixed-game events or tournaments.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Developed extensive knowledge of state gambling laws and regulations to guarantee compliance within the workplace.
- Assisted in training new poker dealers on casino policies, procedures, and game mechanics to uphold company standards.
- Elevated the overall quality of gameplay by swiftly identifying potential cheating or collusion between players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Professional Poker Dealer
Club 52
Melbourne, Fl
12.2010 - 05.2016
- Dealt cards efficiently, ensuring smooth game flow and player satisfaction.
- Monitored table dynamics, addressing player issues to maintain a positive atmosphere.
- Implemented house rules consistently, ensuring fair play and compliance with regulations.
- Trained new dealers on game procedures and customer service best practices.
- Evaluated player behavior to identify potential cheating or misconduct, enhancing security measures.
- Collaborated with management to develop training materials for dealer staff development initiatives.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
Education
No Degree - Associate Degree
Brevard Community College
Melbourne, FLHigh School Diploma -
McGavock High School
Nashville, TN06-1993
Skills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
Certification
Osha Training 2010
State Dealing license through the state of Florida-current
Tow Motor license 2010 state of Tennessee
CPR certification
Languages
English
Full Professional
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Cooking
- Watching Movies and TV Shows
- Outdoor Recreation
- I like looking at the stars and learning about constellations
- Music
- Swimming
- Video Gaming
- Rock Climbing
- Personal Development and Self-Improvement
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Profession Poker Dealer
Bestbet Jacksonville
05.2016 - 08.2025
Professional Poker Dealer
Club 52
12.2010 - 05.2016
No Degree - Associate Degree
Brevard Community College
High School Diploma -
McGavock High School