Phillip Brown
Washington,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Veteran Liaison
Got Your Six Support Dogs
09.2019 - 01.2023
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Monitored, communicated and coordinated objectives of Got Your Six Support Dogs.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to Executive Director and other staff.
Dog Trainer
Got Your Six Support Dogs
09.2019 - 01.2022
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Maintained clean training arena for group classes.
- Educated owners about benefits of specialized therapy training.
- Coordinated with outside agencies for funding for special needs clients and service training.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
Squad Leader
US Army
04.2003 - 04.2013
- Maintained property and equipment inventory and crew assignments.
- Provided thorough reports to superiors regarding squad's activities on patrol.
- Supervised engine crew and reviewed completed work for accuracy, safety and quality.
- Determined necessity and type of additional resources and change of approach and techniques.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
Education
Associate in Education - Education
East Central College
Union, MO05.2018
High School Diploma -
Louisiana High School
Louisiana, MO05.2001
Skills
- Mediation Skills
- Representative Experience
- Assessment Capabilities
- Customer Service
- Multitasking
- Effective Communication
- Attention to Detail
- Adaptability
- Teamwork Abilities
Timeline
Veteran Liaison
Got Your Six Support Dogs
09.2019 - 01.2023
Dog Trainer
Got Your Six Support Dogs
09.2019 - 01.2022
Squad Leader
US Army
04.2003 - 04.2013
Associate in Education - Education
East Central College
High School Diploma -
Louisiana High School
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