Phillip Carrillo

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Provided expert testimony in court proceedings when required, aiding in fair sentencing decisions for incarcerated individuals.
• Contributed to policy development efforts aimed at improving facility operations and overall inmate wellbeing.
• Enhanced facility safety by implementing strict security protocols and effectively managing staff.
• Improved staff training programs for better performance outcomes in crisis situations.
• Collaborated with fellow Captains to identify inefficiencies within the department and implement necessary changes for improvement.
• Led emergency response efforts during incidents within the facility, directing staff actions to maintain safety for all parties involved.
• Boosted overall facility security with thorough inspections, ensuring adherence to all policies and procedures.
• Promoted a culture of accountability among officers by consistently enforcing disciplinary measures when needed.
• Maintained high levels of officer morale with supportive leadership style and clear expectations.
• Ensured compliance with state regulations by conducting internal audits on a regular basis.
• Streamlined daily operations through efficient scheduling, assignment delegation, and resource allocation.
• Evaluated employee performance regularly through formal reviews, recognizing accomplishments and addressing areas for improvement as needed.
• Resolved issues and disputes between inmates professionally and respectfully.
• Responded to emergency situations and provided first aid following facility guidelines.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Handled inmate counts and searches for missing inmates.
• Completed daily work report sheets and delegated tasks to employees.
• Coordinated responses to emergency situations arising in different prison locations.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Supervised up to 40 employees and performance of tasks and managed 500 offenders.

Ensured safety of inmates and staff within education sector.

Ensured accountability of inmates and staff within education department.

Performed inspections and searches of inmate areas.

Assisted in coordination of the schedule and programs in education.

• Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
• Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
• Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
• Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
• Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
• Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
• Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
• Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
• Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
• Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
• Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
• Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
• Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Resolved issues and disputes between inmates professionally and respectfully.
• Monitored and confirmed compliance with safety standards and regulations.
• Supervised up 35 employees and performance of tasks and managed up to 1350 offenders.
• Responded to emergency situations and provided first aid following facility guidelines.
• Handled inmate counts and searches for missing inmates.
• Completed daily work report sheets and delegated tasks to employees.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Trained staff with new policy updates and observed them in their execution.
• Conducted rounds to ensure staff and inmates were following policy and correcting any violations.
• Assist the Lieutenant on shift with any duties assigned.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring inmates' behavior.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, and recreation.
• Escorted inmates to and from cells, hospitals, and medical appointments.
• Conducted routine counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.