Phillip Casey
Enlarge City School District MIddletown
Newburgh,NY
1
Certification
2027
years of professional experience
Dedicated Security Officer with proven skills in CCTV surveillance, emergency response, and conflict resolution. Committed to enhancing safety protocols and delivering superior customer service.
Proactive Security Officer with extensive experience in monitoring school environments and implementing safety protocols. Skilled in conflict resolution and building relationships with law enforcement to ensure a secure atmosphere for students and staff.
Work History
Security Officer
4 Years 10 Months- Monitored school premises to ensure safety and security for students and staff.
- Responded promptly to incidents, providing effective conflict resolution and emergency assistance.
- Collaborated with law enforcement during investigations to maintain a secure environment.
- Conducted regular patrols of school facilities to identify potential security risks and hazards.
- Implemented safety protocols and procedures, enhancing overall campus security measures.
- Maintained accurate reports of daily activities, incidents, and safety inspections for administrative review.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Route Sales Manager
- Managed daily route operations, ensuring timely deliveries and customer satisfaction.
- Developed and maintained strong relationships with clients to enhance service quality.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Analyzed sales data to identify trends and optimize delivery routes for efficiency.
- Coordinated promotional activities to boost product visibility and increase market share.
- Identified revenue and sales goals and presented to sales team.
- Increased company profit [Number]% by meeting and exceeding sales goals.
- Drove customer retention rates by consistently delivering exceptional service, fostering trust, and building lasting relationships with key decision-makers at each account.
- Maintained accurate records of daily transactions, mileage, expenses, and other relevant information for reporting purposes.
- Trained and mentored new route sales representatives, improving overall team performance and productivity.
- Collaborated with cross-functional teams to optimize promotional efforts and increase market share within assigned territories.
- Conducted regular store visits to assess product placement, availability, and presentation, implementing improvements as needed for maximum sales potential.
- Exceeded monthly sales targets consistently by employing persuasive selling techniques and exceptional relationship-building skills.
- Sold [Product] to existing and new customers along assigned routes.
- Developed new business opportunities for company growth through proactive territory management and customer outreach.
Route Sales Representative
6 Years 9 Months- Delivered products efficiently to designated routes, ensuring timely service and customer satisfaction.
- Managed inventory levels, restocking items based on sales trends and customer needs.
- Developed positive relationships with customers, addressing inquiries and resolving issues promptly.
- Conducted regular vehicle inspections and maintained cleanliness to ensure safety compliance.
- Utilized handheld devices for order processing, tracking deliveries, and managing inventory accurately.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
Loss Prevention Manager
6 Years- Developed and implemented loss prevention strategies to minimize shrinkage across retail locations.
- Trained and mentored staff on effective surveillance techniques and incident response protocols.
- Conducted comprehensive audits to identify vulnerabilities and enhance security measures.
- Analyzed theft patterns using data-driven insights to optimize store layouts and decrease losses.
- Monitored inventory levels regularly, ensuring accuracy in stock management practices.
- Collaborated with local law enforcement agencies to address organized retail crime initiatives.
- Led investigations into internal theft cases, facilitating resolution and policy improvements.
- Enhanced employee awareness through workshops on loss prevention best practices and ethical conduct.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Education
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Surveillance
Emergency response
Access control
Patrol operations
Relationship building and management
Conflict de-escalation
Conflict resolution techniques
Threat assessment
Access control management
Electronic surveillance
Document management
Staff management
Security equipment operation
Stationary surveillance
Metal detector operation
Personnel screening
Investigation documentation
Night and safe deposit procedures
Crisis intervention training
Background investigations
Criminal investigations
Workplace violence prevention
Emergency evacuation procedures
Hazardous materials response
Security systems
Defensive tactics training
Interior and exterior patrol
Alarm monitoring
Identification verification
Accomplishments
- Successfully completed two-week security training program.
- Reduced shoplifting rates by 90% through improved surveillance procedures.
- Helped company recover $30,000 by identifying and reporting internal theft.
- Supervised team of 20 staff members.
Certification
- Licensed NY State Security Officer since 1999
- renew 8hr Annual yearly
Timeline
Security Officer
Enlarge City School District MIddletown
10.2021 - CurrentRead More
Route Sales Representative
Herr's Food
02.2008 - 11.2014Read More
Loss Prevention Manager
Gap International
10.2002 - 10.2008Read More
Route Sales Manager
Mountain Service Distributors
2014 - 10.2021Read More
Newburgh Free Academy
High School Diploma
Read More