Phillip Cathoir
Bettendorf,IA
Summary
Experienced sales leader with over fifteen years in high end sales, primarily in auto, RV, and appliances. With sales, management, and F&I experience, leading to top sales numbers and production in all three industries. Currently looking to find a company to grow with to adapt to a new location. One of the leading salesmen in several industries, which has led to management and to mentoring positions. Finance Insurance Manager accomplished in outperforming objectives. Talented salesperson and leader practiced at promoting products and services to exceed goals. Skilled at building long-lasting and productive relationships with customers and financial representatives.
Overview
12
12
years of professional experience
Work History
F & I Manager
Camping World And Good Sam
01.2023 - Current
- Developed strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Worked closely with other departments to resolve any issues that arose during sales process, maintaining seamless experience for customers.
- Ensured highest level of ethical standards were maintained within department, safeguarding both dealership reputation and customer trust.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
Appliance Sales Specialist
Zeglin's Home TV & Appliance
03.2017 - 01.2023
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Maintained product knowledge to assist and educate customers on options available.
- Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
Automotive Sales Professional
Sexton Ford Sales
07.2012 - 09.2016
- Streamlined vehicle inventory management for greater efficiency in the sales process.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Maintained a consistent pipeline of new prospects through networking efforts within the local community.
Education
Bachelor of Arts - Mass Communications
Southern Illinois University Carbondale
Carbondale, IL12.2007
Skills
- Customer Satisfaction
- Customer Relations
- Software Utilization
- Cash Flow Management
- Credit analysis
- Compliance Management
- Sales management
- Customer Service
- Document Preparation
- Paperwork management
- Salesmanship
- Profitability Optimization
Timeline
F & I Manager
Camping World And Good Sam
01.2023 - Current
Appliance Sales Specialist
Zeglin's Home TV & Appliance
03.2017 - 01.2023
Automotive Sales Professional
Sexton Ford Sales
07.2012 - 09.2016
Bachelor of Arts - Mass Communications
Southern Illinois University Carbondale
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