Phillip Clementi
Cleveland,OH
Summary
Passionate Leader talented in procuring goods and driving business success. Sharp individual well-versed in using exemplary research skills to determine up and coming style trends. Looking to use smart mind and procurement experiences to tackle new challenges with expert organization.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Medical Mutual Of Ohio
04.2023 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Kept accurate records to document service actions and discussions.
Food & Beverage Team Leader
Target
09.2022 - 04.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving product inventory/quality of service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards of food safety and service.
General Merchandise Team Leader
Target
02.2021 - 09.2022
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team members while providing exceptional customer service.
Service & Engagement Team Leader
Target
03.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Led team while providing exceptional customer service.
Team Member
Target
11.2017 - 03.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Notre Dame- Cathedral Latin High School
Chardon, OH05.2014
Skills
- Team Management
- Excellent Communication
- Analytical Thinking
- Issue Resolution
- Workload Planning
- Keen Attention to Detail
Timeline
Customer Care Specialist
Medical Mutual Of Ohio
04.2023 - Current
Food & Beverage Team Leader
Target
09.2022 - 04.2023
General Merchandise Team Leader
Target
02.2021 - 09.2022
Service & Engagement Team Leader
Target
03.2020 - 02.2021
Team Member
Target
11.2017 - 03.2020
High School Diploma -
Notre Dame- Cathedral Latin High School
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