Phillip Cowans
Greer,SC
Summary
Professional individual with exceptional team leadership qualities and operational management capabilities, while also spending time doing physical/manual labor intensive work. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Store Manager
Verizon
Gaffney, SC
06.2023 - Current
- Building, developing and mentoring team
- providing sales training to meet and exceed the weekly and monthly goals
- Maintaining the performance of your store by running retail inventory compliance.
- Developing and implementing sales tools and initiatives.
QA Specialist
FedEx
Norcross, GA
05.2020 - 04.2023
- Manually move material in packages from one place to another.
- Handle physically demanding movements pushing, pulling, bending down and lifting of packages.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Assistant Store Manager
Verizon
Tucker, GA
07.2019 - 07.2021
- Achieved personal sales goals as set by Store Manager with monthly commission plans for 7 consecutive months
- Served as mentor and model for new and current sales consultants in behavior and sales performance
- Assisted with some Interviewing and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Trained small staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction with manager
Education
Bachelor of Arts - Communications
05.2013
Skills
- Effective communicator
- Sales knowledge
- World class customer service
- Continuously multi-tasking
- Positive working relationship
- Follows protocol
- Detail oriented
- Adaptability
- Accountability
- Willingness to learn and grow
- Staff development
- Brand management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager - Verizon
06.2023 - Current
QA Specialist - FedEx
05.2020 - 04.2023
Assistant Store Manager - Verizon
07.2019 - 07.2021
Tiffin University - Bachelor of Arts, Communications
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