Phillip Denton Staples
Seatac,WA
Overview
19
19
years of professional experience
Work History
Transit Bus Operator
King County Metro
Seattle, WA
11.2013 - 11.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Followed all relevant schedules for routes and arrivals.
- Aided passengers with disabilities or special needs.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
MCSO- Supervisor of Customer Service
U.S Postal Service
Seattle, WA
04.2006 - 11.2013
Timeline
Transit Bus Operator
King County Metro
11.2013 - 11.2024
MCSO- Supervisor of Customer Service
U.S Postal Service
04.2006 - 11.2013