Phillip Dominguez
Tucson,AZ
Summary
Detail-oriented billing and financial operations professional with 15+ years of experience in billing, collections, customer account management, payment processing, account reconciliation, and customer service. Extensive experience preparing monthly billing, reviewing invoices for accuracy and completeness, researching and resolving billing discrepancies, posting payments and cash receipts, processing billing adjustments, and maintaining customer account information. Experienced in preparing weekly aging and to-be-invoiced reports to identify potential billing errors and improve billing accuracy. Strong analytical, mathematical, problem-solving, and communication skills with proficiency in billing systems including InfoPro and Trux/CitRux.
Overview
18
18
years of professional experience
Work History
Billing Processor
Republic Services
Tucson, Arizona
06.2016 - Current
- Prepare monthly billing for all lines of business within the hauling division, including Commercial, Industrial, and Residential accounts.
- Review invoices for completeness, accuracy, and appropriate billing before processing.
- Research and resolve billing discrepancies, customer questions, and account issues to ensure accurate billing and customer accounts.
- Prepare manual billings for complex billing arrangements requiring detailed review and analysis.
- Perform account reconciliations as needed to research discrepancies and ensure customer account information is accurate.
- Prepare weekly aging and to-be-invoiced reports to identify outstanding items and potential billing errors, helping improve billing accuracy.
- Process customer setup and maintain account information within billing systems for Tucson, AZ; Yuma, AZ; and Imperial, CA.
- Post payments and cash receipts accurately to customer accounts.
- Prepare monthly billing adjustments and research account information to ensure appropriate account balances.
- Prepare monthly billing for the Tucson Recycling Center.
- Perform high-volume data entry while maintaining accuracy and attention to detail.
- Work with customers and internal departments to research account questions and resolve billing-related issues.
- Use InfoPro and Trux/CitRux billing systems to process and maintain customer billing information.
- Manage multiple billing responsibilities and deadlines while maintaining accuracy and productivity.
Senior Collection Officer
Pima Federal Credit Union
Tucson, Arizona
04.2012 - 11.2015
- Provided financial account assistance and customer service to credit union members while addressing payment and account needs.
- Partnered with the Collection Manager to support daily, weekly, and monthly productivity and profitability goals.
- Processed payments and posted transactions accurately to member accounts.
- Worked with multiple internal departments to research and resolve account issues.
- Communicated with towing companies, insurance companies, repossession companies, and internal personnel to coordinate account-related activity.
- Assisted customers with payment options and arrangements while maintaining professionalism and confidentiality.
- Processed garnishments received by the credit union and ensured required account actions were completed.
- Assigned collateral for repossession and auction and coordinated related activities with external companies.
- Used analytical and problem-solving skills to research delinquent accounts and determine appropriate courses of action.
- Provided guidance and leadership to Collection Officers while supporting team productivity and operational goals.
Customer Account Manager
Aarons Sales and Lease
Tucson, Arizona
05.2008 - 04.2012
- Managed customer accounts, payments, collections, and day-to-day financial transactions.
- Processed transactions for new purchases and maintained accurate customer account information.
- Collected past-due payments and established payment arrangements based on customer circumstances.
- Led a team of six delivery drivers and two Account Manager Trainees in daily store operations.
- Completed monthly inventory activities and maintained accurate records of store merchandise.
- Developed daily delivery routes with an emphasis on efficiency and productivity.
- Resolved customer account issues while providing a high level of customer service.
- Supported team productivity and profitability through effective leadership, communication, and problem solving.
Education
Puyallup High School
Puyallup, WASkills
- Billing & Invoicing
- Invoice Review & Accuracy
- Billing Discrepancy Resolution
- Billing Adjustments
- Accounts Receivable Support
- Payment & Cash Receipt Processing
- Account Reconciliation
- Aging Reports
- To-Be-Invoiced Reporting
- Transaction Processing
- Customer Account Maintenance
- Financial Data Entry
- Collections & Payment Arrangements
- InfoPro
- Trux/CitRux
- Problem Solving & Analysis
- Cross-Functional Collaboration
- Team Leadership
- Customer Service
References
References available upon request.
Timeline
Billing Processor
Republic Services
06.2016 - Current
Senior Collection Officer
Pima Federal Credit Union
04.2012 - 11.2015
Customer Account Manager
Aarons Sales and Lease
05.2008 - 04.2012
Puyallup High School