Brittany Walton
Meridian,OK
Summary
Professional in billing and financial processes with strong focus on accuracy and efficiency. Known for collaboration and adaptability, consistently delivering reliable results in dynamic environments. Skilled in invoice management, dispute resolution, and utilizing billing software. Highly dependable team player, ensuring smooth operations and client satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Billing Processor
American Fidelity
Oklahoma City, OK
01.2025 - Current
- Researched and resolved routine billing questions and discrepancies and escalated non-standard issues to higher level personnel.
- Participated in internal audits as needed to assess the effectiveness of billing controls.
- Worked closely with the accounting team to reconcile account balances, verifying that payments are applied correctly.
- Supported a smooth transition during system upgrades.
- Maintained strong relationships with clients through clear communication about their account balances and payment terms.
- Maintained contact with customers to research billing questions and furnish copies of support documentation.
- Contributed to the development of departmental policies and procedures, promoting best practices in billing processes.
- Coordinated with cross-functional teams to resolve any discrepancies that may impact invoicing or collections.
- Posted payments into billing system to clear open obligations and prepared remittance advices for payments sent to lock box or corporate office.
- Provided exceptional customer service by resolving complex billing inquiries promptly and professionally.
- Kept detailed records of all transactions, supporting transparency and accuracy in financial reporting.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
Administrative Assistant/Project Manager (Remote)
Rusty Walton Services
08.2019 - Current
- Ensure proper data entry and coding for all expenses within business management operations software such as Excel and Fresh Books
- Provide continuous ability to design and maintain detailed spreadsheets, profit loss statements, invoices, and estimates
- Steady advancement of accounts payable, receivables, accounting, and scheduling processes
- Develop and maintain billing procedures with continuous updates to accounts in the billing system according to business and customer needs
- Support multiple job site calendars, appointments, call logs, events, scheduling and travel arrangements for work or training purposes
Billing Specialist/Dispatch (Hybrid-Remote)
Red Rock Distributing
11.2019 - 06.2023
- Accurate records maintained for high volume accounts with continuous review and resolution of unbilled liability reports
- High Accuracy typing with 10 key by touch proficiency, Computer skills include MS office and internet research to solve problems under pressure
- Utilized available resources to efficiently handle customer requests independently and accurately to ensure extremely positive interactions with customers, vendors, and management
- Demonstrated Accounts receivable skills by completing tasks on-time with a high commitment to exceptional performance efficiency and accuracy
- Main responsibilities for the input and creation of invoices for payable and receivable accounts
- Dispatcher scheduling drivers to move fuel using agile thinking to develop plans to alter movements in an efficient manner needed to handle all unforeseen situations and roadway closures
- Always taking appropriate action to resolve any unforeseen complications
- Constant communication to customers and drivers regarding the safe arrival of their product
- Closely monitoring safety of drivers while loading, transporting, and delivering fuel in bulk amounts between 1000-9000 gallons
Administrator/Office Manager/Dispatcher (Remote)
A B C Inc Trucking
07.2017 - 03.2019
- Planned 3-7 drivers itinerary to provide timely pick-up and delivery of loads, while following safety and government regulations
- Continuous monitoring of drivers to prevent or quickly rectify logistical concerns
- Willingly handles conflict resolutions and mediation between drivers and management
- Relayed work orders, messages, or information to or from drivers by using cell phone and text messages
- Prepared daily work and multiple driver schedules
- Successfully handled insurance fund (per driver, managed time sheets as well as maintained weekly payroll information
- Coordinated financial strategic planning, analysis, and reporting activities for the company
- Created and received invoices, guiding all accounts from start to full completion
Customer Service Assistant (Remote)
Amazon.com
03.2015 - 09.2018
- Answered incoming high volume phone calls from customers, assisting with a variety of inquiries, including status on new or in-progress transactions, assisting with specific account and policy questions, product information, information on services and technical needs
- Kept deep understanding of products and services to assist the customer needs and provide proactive service
- Collaborated with customers to maintain accurate account information, negotiate dispute resolutions, protect sensitive electronic payment data and coordinate communication between customer and third party providers
- Contributed to service improvement to advance customer satisfaction through implementing continuous knowledge of policies, procedures, and guidelines provided by Amazon
- Provided insights to team on incoming concerns, issues, and problems regarding management, support process improvements and communicating them to the proper Amazon support teams
- Navigated multiple browsers and systems, chat via instant messaging, and respond to emails while maintaining a conversation with customers
- Maintained independent home office with personal computer systems meeting all technical requirements
Education
Notary Public - undefined
04.2025
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LifeKids
Edmond Campus01.2023
Certified Child Passenger Safety Tech - undefined
SafeKids
01.2019
High-school Diploma - undefined
Mesa Ridge
01.2008
Skills
- Payment tracking
- Deadline oriented
- Invoice processing
- Insurance billing
- Account reconciliation
- Document management
- Billing systems
- Billing adjustments
- Strong client relations skills
- Data inputting
- Payment management
- Finance
- Payment posting
- Billing dispute resolution
- Data entry and management
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Billing Processor
American Fidelity
01.2025 - Current
Billing Specialist/Dispatch (Hybrid-Remote)
Red Rock Distributing
11.2019 - 06.2023
Administrative Assistant/Project Manager (Remote)
Rusty Walton Services
08.2019 - Current
Administrator/Office Manager/Dispatcher (Remote)
A B C Inc Trucking
07.2017 - 03.2019
Customer Service Assistant (Remote)
Amazon.com
03.2015 - 09.2018
Notary Public - undefined
undefined
LifeKids
Certified Child Passenger Safety Tech - undefined
SafeKids
High-school Diploma - undefined
Mesa Ridge