Phillip D'Silva
Insurance Broker / Account Manager
Arlington,TX
Summary
Dynamic Account Manager with a proven track record at Navsav Holdings, excelling in client relationship management and customer service. Enhanced client satisfaction through proactive issue resolution and strategic upselling, achieving high retention rates. Skilled in teamwork and collaboration, I effectively drove product improvements and reduced costs in previous roles.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Navsav Holdings / Strack Insurance
12.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Product Development Associate
Universal Air Conditioner
10.2017 - 03.2020
- Conducted comprehensive market research to identify gaps in offerings and drive product improvements accordingly.
- Secured positive reviews from industry publications through diligent outreach efforts and compelling presentations of products'' benefits.
- Presented project updates and results to stakeholders, maintaining transparency throughout the development process.
- Reduced production costs through strategic negotiations with suppliers and efficient resource allocation.
- Maintained clear lines of communication between design, manufacturing, sales, and support teams throughout the development cycle.
Order Puller
Mouser Electronics Inc.
02.2015 - 05.2017
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inventoried warehouse stock.
- Collaborated with the shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Reduced order processing time with effective communication and coordination among team members.
- Checked each order for completeness and accuracy to exact specifications as per request from the customer.
Education
High School Diploma -
Sam Houston High School
Arlington, United States 01.2007 - 04.2011
Skills
Account management
Timeline
Account Manager
Navsav Holdings / Strack Insurance
12.2020 - Current
Product Development Associate
Universal Air Conditioner
10.2017 - 03.2020
Order Puller
Mouser Electronics Inc.
02.2015 - 05.2017
High School Diploma -
Sam Houston High School
01.2007 - 04.2011
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