PHILLIP EARL TURTON
Hemet,CA
Summary
To obtain a position in a field utilizing existing qualifications, skills and experience while offering increased knowledge and training for future advancement.
Overview
11
11
years of professional experience
Work History
Customer Advocate
Carvana
Mira Loma, California
01.2025 - 09.2026
- Resolved customer complaints efficiently and effectively using company protocols.
- Managed customer inquiries through phone, email, and chat platforms.
- Collaborated with team members to develop and implement customer service strategies that improved customer satisfaction.
- Analyzed customer feedback to pinpoint specific service improvement opportunities, leading to actionable recommendations.
- Escalated complex customer cases to appropriate teams and departments.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Provided professional customer service when dealing with customers at pick-up or delivery locations.
- Communicated effectively with clients regarding delivery status and any issues.
- Transported vehicles safely to designated locations using specialized car hauling equipment.
- Inspected vehicles for damage and ensured proper loading procedures were followed.
- Trained new team members on safe loading techniques and equipment use.
- Performed daily pre-trip inspections on trucks and trailers prior to departure from terminal.
- Delivered professional customer service at pick-up or delivery locations, ensuring positive customer interactions and resolutions.
Delivery
Amazon
Redlands, California
09.2024 - 01.2025
- Delivered packages promptly to diverse locations, ensuring customer satisfaction.
- Maintained accurate delivery logs to enhance route planning efficiency.
- Communicated with customers about delivery times and issues to ensure satisfaction and address concerns promptly.
- Operated delivery vehicles safely while adhering to traffic laws and regulations.
- Loaded and unloaded packages, ensuring proper handling and organization.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Grouped and routed deliveries by designated areas to optimize delivery schedules.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Sales Porter
Raceway Nissan
Riverside, CA
11.2021 - 03.2024
- Responsible for moving service customer vehicles, ensure smooth and efficient traffic flow through the facility and increase customer convenience
- Moved service customer vehicles, facilitated smooth and efficient traffic flow through the facility, and increased customer convenience.
- Managed valuable property assets with care
- Maintain the cleanliness of the car lot and condition of vehicles
- Greeted customers and answered inquiries about vehicles on the lot
- Maintained cleanliness of car lot and condition of vehicles to uphold facility standards
- Keep track of inventory utilizing MS Word
- Oversaw management of the car lot inventory.
- Demonstrated strong organizational skills and managed multiple tasks simultaneously
- Have strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Entrusted with valuable property
- Assist sales managers when needed
- Assisted sales managers with daily operations
Housekeeping Aid
Loma Linda VA
Loma Linda, CA
10.2019 - 10.2020
- Contributed to a medical center team by displaying a positive attitude and showing respect to colleagues and patients.
- Assisted in setting up and tearing down rooms/areas for hospital events, ensuring readiness for patient use
- Ensured completion of cleaning in check out and patient areas according to all guidelines and procedures, contributing to overall patient satisfaction
- Remove utensils from bedside and ensures all area of bed, furniture, floors are cleaned per guidelines
- Pick up soiled linen in all assigned area in a timely manner
- Performed cleaning functions to maintain neat, orderly, sanitary, and safe conditions across all assigned areas
- Collected infectious waste from designated areas to ensure proper disposal.
- Assist with setting up and tearing down of rooms/areas for hospital
- Ensure personal safety practices such as use of personal protective equipment (PPE)
- Use various preparations to clean and maintain surfaces
- Knowledge of the disposable and reusable items for patient care
- emptied and cleaned trash containers regularly.
Janitor
Detailers Direct
Perris, CA
07.2018 - 10.2019
- Emptied wastebaskets and carried items weighing up to 20 pounds within the facility.
- Vacuumed large areas to maintain cleanliness and hygiene standards.
- Dust and mop all hard surfaces
- Operate mechanized cleaning equipment
- Cleaned bathrooms thoroughly, including sinks, countertops, and tables for hygiene. including sinks, countertops and tables
- Responsible for emptying wastebaskets, carrying items weighing up to 20 pounds within the facility
- Emptied and cleaned trash containers.
- Shampooed carpets, rugs, and upholstery regularly
- Operated mechanized cleaning equipment to enhance efficiency in cleaning tasks.
Clerk
Loma Linda VA
Loma Linda, CA
02.2018 - 06.2018
- Knowledge of the mission and function of the facility including the ability to interpret and apply laws, rules and regulations as they apply
- Informed manager of necessary equipment repairs and replacements to maintain operational efficiency.
- Restocked cleaned items throughout the facility
- Maintained cleanliness and operability of all janitorial equipment to ensure safety and efficiency.
- Maintained all cleaning solutions in accordance to OSHA requirements for hazardous chemicals to ensure a safe and healthy environment for all staff and guests
- Monitored and reported on domestic repairs and replacements to ensure facility upkeep
- Maintained cleanliness and organization of stocked shelves to support a welcoming environment
- Engaged in continuous standing, bending, stooping, and reaching during cleaning tasks, frequently lifting items.
- Successfully carried items weighing over 20 pounds to facilitate various tasks within the facility.
Store Associate
Walmart
Moreno Valley, CA
02.2016 - 02.2017
- Strong human relations skills and ability to interact well with individuals from a variety of backgrounds within the convenience store
- Follow and have the knowledge of the rules, regulations and written operating policies related for the business of the convenience stores operation
- Unloaded trucks daily for supplies, equipment, and resale items, increasing efficiency during holiday seasons
- Managed the stock of freight.
- Constructed special sales displays and organized existing shelves to enhance product visibility
- Managed stock levels of freight to ensure timely availability for operations.
- Tracked merchandise and goods, disposing of items beyond their freshness threshold.
- Executed price scanning and bar code verification using a hand-held terminal.
- Manual pallet-jack to systematically organize stock; pull pallets to the sales floor
- Assisted in setting up marketing displays on sales floor
- Resolved customer conflicts and issues to enhance satisfaction and loyalty.
- Conducted daily inventory of supplies, equipment, and resale items to ensure stock accuracy
Moreno Valley, CA Warehouse Worker
SVX I
09.2015 - 12.2015
- Understood facility mission and functions while interpreting applicable laws and regulations.
- Loaded and unloaded trucks, ensuring timely processing of incoming and outgoing shipments
- Efficiently use digital inventory system to ensure accuracy of filled orders and inventory
- Stowed large amounts of product, including boxes weighing up to 100lbs, to maintain organized inventory flow
- Pulling product, packing, and coordinating orders for local and out-of-town deliveries
- Assisted in maintaining warehouse cleanliness and organization to support safe working conditions
- Stocked and rotated products within warehouse facilities.
- Maintain product quality and warehouse safety and sanitation standards
Education
High School Diploma -
Val Verde High School
Perris, CA05-2015
Skills
- Very strong customer service skills
- Customer management
- Excellent communication skills
- Data management
- MS Office
- Excellent Organizational Skills
- Proactive ownership
- Reliable worker
- Trustworthy work ethic
- Facility standards maintenance
- Physical stamina
- Problem-solving techniques
- Service excellence
Timeline
Customer Advocate
Carvana
01.2025 - 09.2026
Delivery
Amazon
09.2024 - 01.2025
Sales Porter
Raceway Nissan
11.2021 - 03.2024
Housekeeping Aid
Loma Linda VA
10.2019 - 10.2020
Janitor
Detailers Direct
07.2018 - 10.2019
Clerk
Loma Linda VA
02.2018 - 06.2018
Store Associate
Walmart
02.2016 - 02.2017
Moreno Valley, CA Warehouse Worker
SVX I
09.2015 - 12.2015
High School Diploma -
Val Verde High School