PHILLIP EARL TURTON
Hemet,CA
Summary
To obtain a position in a field utilizing existing qualifications, skills and experience while offering increased knowledge and training for future advancement.
Overview
11
11
years of professional experience
Work History
Customer Advocate
Carvana
2025.01 - 2026.09
- Resolved customer complaints efficiently and effectively using company protocols.
- Managed customer inquiries through phone, email, and chat platforms.
- Collaborated with team members to develop and implement customer service strategies that improved customer satisfaction.
- Analyzed customer feedback to pinpoint specific service improvement opportunities, leading to actionable recommendations.
- Escalated complex customer cases to appropriate teams and departments.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Provided professional customer service when dealing with customers at pick-up or delivery locations.
- Communicated effectively with clients regarding delivery status and any issues.
- Transported vehicles safely to designated locations using specialized car hauling equipment.
- Inspected vehicles for damage and ensured proper loading procedures were followed.
- Trained new team members on safe loading techniques and equipment use.
- Performed daily pre-trip inspections on trucks and trailers prior to departure from terminal.
- Delivered professional customer service at pick-up or delivery locations, ensuring positive customer interactions and resolutions.
Delivery
Amazon
2024.09 - 2025.01
- Delivered packages promptly to diverse locations, ensuring customer satisfaction.
- Maintained accurate delivery logs to enhance route planning efficiency.
- Communicated with customers about delivery times and issues to ensure satisfaction and address concerns promptly.
- Operated delivery vehicles safely while adhering to traffic laws and regulations.
- Loaded and unloaded packages, ensuring proper handling and organization.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Grouped and routed deliveries by designated areas to optimize delivery schedules.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Sales Porter
Raceway Nissan
2021.11 - 2024.03
- Responsible for moving service customer vehicles, ensure smooth and efficient traffic flow through the facility and increase customer convenience
- Moved service customer vehicles, facilitated smooth and efficient traffic flow through the facility, and increased customer convenience.
- Managed valuable property assets with care
- Maintain the cleanliness of the car lot and condition of vehicles
- Greeted customers and answered inquiries about vehicles on the lot
- Maintained cleanliness of car lot and condition of vehicles to uphold facility standards
- Keep track of inventory utilizing MS Word
- Oversaw management of the car lot inventory.
- Demonstrated strong organizational skills and managed multiple tasks simultaneously
- Have strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Entrusted with valuable property
- Assist sales managers when needed
- Assisted sales managers with daily operations
Housekeeping Aid
Loma Linda VA
2019.10 - 2020.10
- Contributed to a medical center team by displaying a positive attitude and showing respect to colleagues and patients.
- Assisted in setting up and tearing down rooms/areas for hospital events, ensuring readiness for patient use
- Ensured completion of cleaning in check out and patient areas according to all guidelines and procedures, contributing to overall patient satisfaction
- Remove utensils from bedside and ensures all area of bed, furniture, floors are cleaned per guidelines
- Pick up soiled linen in all assigned area in a timely manner
- Performed cleaning functions to maintain neat, orderly, sanitary, and safe conditions across all assigned areas
- Collected infectious waste from designated areas to ensure proper disposal.
- Assist with setting up and tearing down of rooms/areas for hospital
- Ensure personal safety practices such as use of personal protective equipment (PPE)
- Use various preparations to clean and maintain surfaces
- Knowledge of the disposable and reusable items for patient care
- emptied and cleaned trash containers regularly.
Janitor
Detailers Direct
2018.07 - 2019.10
- Emptied wastebaskets and carried items weighing up to 20 pounds within the facility.
- Vacuumed large areas to maintain cleanliness and hygiene standards.
- Dust and mop all hard surfaces
- Operate mechanized cleaning equipment
- Cleaned bathrooms thoroughly, including sinks, countertops, and tables for hygiene. including sinks, countertops and tables
- Responsible for emptying wastebaskets, carrying items weighing up to 20 pounds within the facility
- Emptied and cleaned trash containers.
- Shampooed carpets, rugs, and upholstery regularly
- Operated mechanized cleaning equipment to enhance efficiency in cleaning tasks.
Clerk
Loma Linda VA
2018.02 - 2018.06
- Knowledge of the mission and function of the facility including the ability to interpret and apply laws, rules and regulations as they apply
- Informed manager of necessary equipment repairs and replacements to maintain operational efficiency.
- Restocked cleaned items throughout the facility
- Maintained cleanliness and operability of all janitorial equipment to ensure safety and efficiency.
- Maintained all cleaning solutions in accordance to OSHA requirements for hazardous chemicals to ensure a safe and healthy environment for all staff and guests
- Monitored and reported on domestic repairs and replacements to ensure facility upkeep
- Maintained cleanliness and organization of stocked shelves to support a welcoming environment
- Engaged in continuous standing, bending, stooping, and reaching during cleaning tasks, frequently lifting items.
- Successfully carried items weighing over 20 pounds to facilitate various tasks within the facility.
Store Associate
Walmart
2016.02 - 2017.02
- Strong human relations skills and ability to interact well with individuals from a variety of backgrounds within the convenience store
- Follow and have the knowledge of the rules, regulations and written operating policies related for the business of the convenience stores operation
- Unloaded trucks daily for supplies, equipment, and resale items, increasing efficiency during holiday seasons
- Managed the stock of freight.
- Constructed special sales displays and organized existing shelves to enhance product visibility
- Managed stock levels of freight to ensure timely availability for operations.
- Tracked merchandise and goods, disposing of items beyond their freshness threshold.
- Executed price scanning and bar code verification using a hand-held terminal.
- Manual pallet-jack to systematically organize stock; pull pallets to the sales floor
- Assisted in setting up marketing displays on sales floor
- Resolved customer conflicts and issues to enhance satisfaction and loyalty.
- Conducted daily inventory of supplies, equipment, and resale items to ensure stock accuracy
Moreno Valley, CA Warehouse Worker
SVX I
2015.09 - 2015.12
- Understood facility mission and functions while interpreting applicable laws and regulations.
- Loaded and unloaded trucks, ensuring timely processing of incoming and outgoing shipments
- Efficiently use digital inventory system to ensure accuracy of filled orders and inventory
- Stowed large amounts of product, including boxes weighing up to 100lbs, to maintain organized inventory flow
- Pulling product, packing, and coordinating orders for local and out-of-town deliveries
- Assisted in maintaining warehouse cleanliness and organization to support safe working conditions
- Stocked and rotated products within warehouse facilities.
- Maintain product quality and warehouse safety and sanitation standards
Education
High School Diploma -
Val Verde High School
Perris, CA2015-05
Skills
- Very strong customer service skills
- Customer management
- Excellent communication skills
- Data management
- MS Office
- Excellent Organizational Skills
- Proactive ownership
- Reliable worker
- Trustworthy work ethic
- Facility standards maintenance
- Physical stamina
- Problem-solving techniques
- Service excellence
Timeline
Customer Advocate
Carvana
2025.01 - 2026.09
Delivery
Amazon
2024.09 - 2025.01
Sales Porter
Raceway Nissan
2021.11 - 2024.03
Housekeeping Aid
Loma Linda VA
2019.10 - 2020.10
Janitor
Detailers Direct
2018.07 - 2019.10
Clerk
Loma Linda VA
2018.02 - 2018.06
Store Associate
Walmart
2016.02 - 2017.02
Moreno Valley, CA Warehouse Worker
SVX I
2015.09 - 2015.12
High School Diploma -
Val Verde High School