Phillip Fleetwood
Brandon,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in closing to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Spectrum
Riverview, FL
12.2022 - Current
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Researched competitors' products, prices, and sales techniques.
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Collected payments and provided accurate change.
Pharmacy Technician
Humana
Brandon, Florida
12.2021 - 01.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
Coach
Chic-Fil-A
Brandon, FL
01.2019 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL05.2020
Some College (No Degree) -
Rasmussen university
Brandon, FLSkills
- Sales Forecasting
- Revenue Generation
- Account Development
- Customer Service
- Customer Retention
- Sales Closing
- Sales Development
- Sales Expertise
- Closing Sales
- Data Entry
- Task Prioritization
- Time Management
- Quality Assurance
- Communication
- Negotiation
- Persuasion Strategies
Affiliations
- enjoys to kick back and chill
- can talk about anything for hours!!!
- loves cars
- love to eat food haha
- content creator
- car meets
- smoke lounges
Certification
- Ptcb
- pharmacy
- sold
- sales
Languages
English
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
Sales Representative
Spectrum
12.2022 - Current
Pharmacy Technician
Humana
12.2021 - 01.2023
Coach
Chic-Fil-A
01.2019 - 11.2021
High School Diploma -
Bloomingdale High School
Some College (No Degree) -
Rasmussen university
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