Phillip Garrett
Powell,TN
Summary
Dedicated collision repair professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Knowledgeable with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Mr. Cool's Collision Repair
07.2023 - 10.2025
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Implemented process improvements that reduced turnaround time for vehicle repairs.
- Coordinated with suppliers to optimize inventory management and reduce costs.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
- Established safety protocols that improved workplace safety compliance and reduced incident rates.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Crash Champions
08.2011 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Lead Estimator/Production Manager
Coachella Valley Collision/Cathedral City Collision
08.2000 - 08.2011
- Led estimating processes for collision repair projects, ensuring accuracy and compliance with industry standards.
- Mentored junior estimators on best practices in damage assessment and cost estimation techniques.
- Developed detailed estimates utilizing advanced software tools to streamline workflow and improve efficiency.
- Collaborated with insurance adjusters to resolve discrepancies and negotiate optimal repair costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Oversaw production to optimize workflow and meet customer demands.
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
Elsinore High School
Wildomar, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Estimate preparation
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Organizational skills
- Team building
- Customer relationship management
- Critical thinking
Certification
I-Car Platinum as of 2024.
Timeline
General Manager
Mr. Cool's Collision Repair
07.2023 - 10.2025
General Manager
Crash Champions
08.2011 - 07.2023
Lead Estimator/Production Manager
Coachella Valley Collision/Cathedral City Collision
08.2000 - 08.2011
High School Diploma -
Elsinore High School