Phillip George
Bedias
Summary
Dedicated individual bringing years of experience in the field and commitment to customer satisfaction. Excellent leadership, communication and problem-solving skills.
Currently a Train Conductor known for high productivity and efficient task completion. Possess specialized skills in schedule adherence, safety compliance, and passenger service, ensuring smooth and timely operations. Excel in communication, problem-solving, and teamwork, making significant contributions to operational success and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Train Conductor
Union Pacific
San Antonio
05.2023 - Current
- Communicated with other personnel via radio or telephone while on duty.
- Ensured that all operating rules were followed at all times.
- Adjusted brakes according to instructions from engineers when necessary.
- Inspected trains for safety hazards or issues prior to departure.
Service Advisor / Manager
Sterling Auto Group
Bryan
06.2009 - 03.2023
- Resolved customer complaints in an efficient and courteous manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Maintained records of customer interactions and transactions.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Education
Certified Firefighter -
Teex Fire Training
College Station, TX08-1997
High School Diploma -
Bryan High School
Bryan, TX05-1995
Some College (No Degree) - Criminal Science
Blinn College
Bryan, TXSkills
- Train operation
- Safety inspections
- Braking systems
- Emergency procedures
- Communication skills
- Customer service
- Conflict resolution
- Problem solving
Timeline
Train Conductor
Union Pacific
05.2023 - Current
Service Advisor / Manager
Sterling Auto Group
06.2009 - 03.2023
Certified Firefighter -
Teex Fire Training
High School Diploma -
Bryan High School
Some College (No Degree) - Criminal Science
Blinn College