Phillip G. Frisbie

Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues. Adept at driving sales, steering operations and directing teams. Exemplify high service standards and quickly identifies customer needs to provide meaningful and lasting solutions. Intuitive and resourceful leader, skilled in resolving inefficiencies, improving processes and ensuring customer satisfaction. Experienced in hiring, training and motivating staff. Collaborate with professionals at all levels to achieve objectives on time and on budget. Technically proficient in Microsoft Office, Adobe Acrobat.

• Operations/Logistics
• Sales & Marketing Strategy
• Executive Leadership
• Recruiting and Staffing Initiatives
• Client Needs Assessment
• Project Management
• Training & Development
• Process Improvements
• Problem Resolution
• Customer Retention/Satisfaction

• Crime Scene Steri-Clean, LLC, Hayward, CA, BRANCH MANAGER, 01/01/15, 12/31/16, Drove seamless operations and continuous improvements through executive leadership., Conceptualized and spearheaded sales and marketing strategies, leading to increased revenue., Championed business development initiatives, building strong relationships and partnerships to increase business opportunities., Demonstrated a strong client focus to identify and assess client needs, delivering useful solutions., Steered and delivered projects on time and on budget through skills and knowledge in project estimation, project management, technical operations and administration., Led strategic direction of Hayward office and created a cohesive and collaborative environment, leading to employee satisfaction and retention.
• Peninsula Petroleum, Monterey Bay, CA, ZONE/STATION MANAGER, 01/01/10, 12/31/15, Delivered unparalleled customer service, communicating effectively to pinpoint customer needs, deliver information and de-escalate issues in a courteous and professional manner., Boosted performance of managers and assistant managers by providing hands-on leadership, training and guidance., Triggered sales increases across all categories by applying strong business acumen., Performed inventory audits, researched and resolved discrepancies and enforced a dedication to accuracy and compliance with all regulations and standards.
• USA Petroleum Corp., Monterey Bay, CA, STATION MANAGER, 01/01/03, 12/31/10, Led daily operations and ensured completion of tasks and achievement of long-term goals through tactful scheduling, inventory control and administrative functions., Showcased in-depth understanding of organizational needs to hire talent and provide training to ensure skilled and capable workforce., Handled price surveys, basic maintenance, monthly sales reporting, and records management, ensuring all AQMD and environmental logbooks are updated., Multitasked leadership and operational responsibilities while resolving issues in a prompt manner to support business continuity., Influenced senior management by pinpointing inefficiencies and reporting irregularities., Promoted full compliance with all organizational standards and best practices across staff.
• E-Mu Systems, Monterey Bay, CA, Traffic Supervisor, 01/01/00, 12/31/03, Promoted to supervisor, leading the shipping and receiving department as well as overseeing 'b' stock and interfacing with order entry (sales) and manufacturing., Coordinated logistics of materials including exports and imports as well as packing, shipping and inventory, claims (loss/damages) and expense controls invoicing., Initiated cost controls leading to 20% overall savings in freight and supply costs.
• Top Accounts Group, Skyway Freight Systems, Monterey Bay, CA, Customer Service Agent III, 01/01/96, 12/31/00, Performed as one of eight individuals managing the top 50 accounts, regularly liaising and collaborating with air and ground transportation while ensuring client retention through active problem solving, customer service and operational leadership.
• Creative Labs, Inc., Warehouse Supervisor, 01/01/03, 12/31/03