Phillip Goatz
Conroe,IA
Summary
Dedicated and detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
Work History
Banking Center Service Specialist
Community Bank OMBP
Kaiserslautern Germany
10.2022 - 04.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
Leasing Consultant
The Anson
Nashville, TN
11.2021 - 01.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Training Salon Director
Sun Tan City
Brentwood TN
03.2014 - 10.2021
- Recruited top talent in the industry to join our team of skilled professionals through networking events and social media platforms.
- Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
- Delivered consistent quality services by setting high standards for stylists and technicians.
- Increased client loyalty by implementing a successful referral program and personalized incentives.
Education
High School Diploma -
Culleoka Unit School
Culleoka, TNAssociates In Business - Business Administration
American Public University System
Charles Town, WV07.2024
Skills
Compliance
Revenue Cycle
Marketing
Loan processing
Budgeting
Computer Networking
Management
Change Management
Business Development
Microsoft Powerpoint
Banking
Strategic PlanningAdministrative experience
Team Management
Research
Relationship Management
Budgeting
Product Development
Program Management
Process Improvement
Project Management
Microsoft Word
Presentation Skills
Microsoft word, excel, spreadsheet and PowerPoint , scheduler
Languages
Spanish
Elementary
Timeline
Banking Center Service Specialist
Community Bank OMBP
10.2022 - 04.2024
Leasing Consultant
The Anson
11.2021 - 01.2022
Training Salon Director
Sun Tan City
03.2014 - 10.2021
High School Diploma -
Culleoka Unit School
Associates In Business - Business Administration
American Public University System