Phillip Gray Woosley
Orem,UT
Summary
Experienced in busy customer service settings, knowledgeable Customer Service Representative with a strong drive and dedication. Focus on delivering exemplary service to customers. Excel at multitasking and have a proven track record of meeting performance objectives. Take pride in supporting and assisting team members to ensure overall success.
Overview
20
20
years of professional experience
Work History
Housekeeping supervisor/Houseman
Hoodoo Curio collection by Hilton
02.2024 - 09.2024
- Responsible for room inspections and housekeeping time management
- Including assigning room work orders to housekeepers
- As houseman I was responsible for keeping common areas clean, as well as taking requested items to guest room in a timely manner
Veterinary Technician
Moab Vet Clinic
10.2022 - 08.2023
- Assisted vet during patient care
- Such as exams, vaccinations, surgery, radiology, and more
- Walk and feed any boarded animals, as well as treated any hospitalized patients per doctor's treatment plan
- Remained available as rotating on call technician during emergency hours
Shift manager
McDonalds
05.2018 - 09.2020
- Responsible for store opening and closing procedures.
- Continuously test quality and safety of food through out the day
- Demonstrated strong commitment by staying until all work was finished.
- Ensured continuous operation by handling crew relief shifts.
- Ensured accuracy of end-of-day financial deposits.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Customer Service Manager
Convergys/Capital One
04.2004 - 04.2007
- Responded to inquiries and issues from cardholders during calls.
- Supported colleagues by clarifying service offerings and account specifics.
- Deescalated calls from dissatisfied customers.
- Took ownership of customer issues and followed problems through to resolution.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Film and Video Production -
Art Institute of Salt Lake City
Draper, UT04.2012
GED -
Utah State University Eastern
Moab, UT01.2007
Skills
- Professional appearance
- Data entry proficiency
- Hospitality experience
- Cash handling experience
- Customer service
- Detail-oriented
- Issue resolution
- Flexible schedule
Phone - Number
(970) 394-5067
Timeline
Housekeeping supervisor/Houseman
Hoodoo Curio collection by Hilton
02.2024 - 09.2024
Veterinary Technician
Moab Vet Clinic
10.2022 - 08.2023
Shift manager
McDonalds
05.2018 - 09.2020
Customer Service Manager
Convergys/Capital One
04.2004 - 04.2007
Film and Video Production -
Art Institute of Salt Lake City
GED -
Utah State University Eastern
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